Service Agent Customer Support
Resume:
CANDACE D. JONES
Memphis, Tennessee 38125
901-***-**** **********@*****.***
EDUCATION:
University of Tennessee Knoxville, TN 1999 BA Sociology
Licensed Agent: Health- Life TN Since 2015, Licensed in more than 20 States
EXPERIENCE: https://esrx.jibeapply.com/ubc/jobs/REQ20005696/Eligibility-Associate-UBC?lang=en-us&src=JB-10044&aasi=2
Licensed Sales Agent / Recon Analyst
WIPRO, Inc. (Work from Home) Nashville, TN 2021- 2022
Provided Customer support to assist Seniors in the selection of Molina Medicare Advantage products. Assisted customers to Enroll in and understand plans Evidence of Coverage, Supplemental & Plan Benefits, Cost. Aided in the selection of local In and Out-patient facilities, and Medical professionals to assure a smooth Medicare experience. Provided guidance in coverage on Hearing resources and devices, Dental plans, Vision services and Pharmacy providers. Moved into a Medicare Recon position at the end of Open Enrollment. Worked on multiple State exchanges to analyze Enrollment refunds and reconcile Accts.
Independent Sales Agent (Remotely)
Advocate Health, LLC- Field Marketing Organization (FMO) Englewood, FL 2017- 2021
Served as Independent Medicare Sales Agent under Advocate Health. Sold Humana, Aetna, Wellcare and other Medicare Advantage Part C, Medigap, and Part D Drug plans. Planed and attended extensive community events at Senior Centers throughout Shelby County. Conducted free Medicare Workshops on the ABCs of Medicare. Assisted Seniors in in contacting, and curing Medicare (LIS) RX program issues, SSI, Medicaid, and other State Aid programs benefit and issues.
Tele Sales Agent - Medicare Sales
Connexion Point, LLC (AETNA Sub-Contractor) Open Enrollment, Memphis, TN 2016
Worked as Inbound Call Center Tele Advisor. Answered Plan questions and Enrolled eligible Seniors into Medicare Advantage & Part D Prescription Drug Plans. Educated customers on issues such as Web Tools, Drug Formularies, and Summary of Policy Benefits. Worked with other interdisciplinary staff/Departments to escalate and answer Client questions including Pharmacy Department, Member Services, and Group Sales.
Customer Service Agent- Medicare Sales
Agency Builder Services, Dallas, TX - Open Enrollment 2015
Assisted Licensed Texas Agents in Pre-Presentation activities for upcoming Home Visits for Medicare Advantage plans. Responded to inquiries to answer questions on issues such as Physician and Specialist look up, Prescription Formulary and drug look up, Power of Attorney forms, and other advance information.
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