Bartender Customer Service

DONOVAN ALCANTARA

***** ***** *******, ********, ** 92592 • 858-***-**** • adt6rw@r.postjobfree.com

PROFESSIONAL SUMMARY

Well-rounded bartender with a wide ranging history in the service industry. Experienced in all fields of bartending from festivals to service to restaurants. I bring passion for the industry and my cocktails with an understanding of customer service.

QUALIFICATIONS

• Poise under pressure

• Maintaining a clean work space

• TIPS Certified

• High volume experience

• Strong organizational skills

• Extensive spirits knowledge

• Excellent verbal communication

• Certified Cicerone

EXPERIENCE

FESTIVAL BARTENDER (Coachella, Stagecoach, BottleRock, CRSSD, KAABOO), 04/2014 to present Best Beverage Catering – San Diego, CA

• Member of bar staff at main bar, grossing $750k to $1M in aggregate sales for three day span.

• Processed cash, credit card, and voucher payments.

• Check identification of customers to verify age requirements for purchase of alcohol.

• Served each guest with a sincere, positive, pleasant, and enthusiastic attitude.

• Daily stock bar with beer, wine, liquor, and related supplies to maximize effectiveness and efficiency for all bartenders.

SERVICE BARTENDER, 07/2011 to present

Premier Food Services – Del Mar, CA

• Generated top sales for entire company through high volume alcohol service, averaging $60,000-

$100,000 in weekly sales.

• High accountability bar with 1% cash to liquor threshold.

• Consistently and effectively managed $25,000 daily inventory. BAR MANAGER, 11/2010 to 06/2012

The Grand On Grand – Escondido, CA

• Developed and implemented business plan, returning profitable revenues within six months.

• Maintained full knowledge of menu items, contents, and preparation methods.

• Proficient in all aspects of alcohol purchasing, menu pricing, and cost effective strategic management. BARTENDER/CERTIFIED TRAINER, 03/2003 to 07/2011

Romano!s Macaroni Grill – Escondido, CA

• Traveling trainer for all new bar staff on the practices, implementation, and creation of accurate alcoholic beverages, in compliance with corporate standards and all state and federal liquor laws.

• Regional Bar Trainer for the corporate Certified Manager Training Store, including implementing full restaurant training to 22 managers and over 40 bartenders

EDUCATION

Professional Certificate in the Business of Craft Beer, 2015 – San Diego State University Bachelor of Science in Political Science, 2002 – University of Oregon

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