Mail Carrier Data Entry
Resume:
Tierra Gibbs
East Saint Louis, IL *****
***********@*****.***
HIGH IMPACT ADMINISTRATIVE PROFESSIONAL
Highly qualified professional with extensive experience in customer service and sales. Consistently maintain a high degree of effectiveness in balancing daily responsibilities with concurrent participation on special committees. Client focused and goal-oriented team player. Proven, capable, and reliable in handling multiple tasks while maintaining an orderly efficiency of operations. Equipped with an excellent work ethic, time management and organizational skills. CUSTOMER SUPPORT:
· Discuss, advise, and assist in selection and sale of appropriate products to satisfy customer inquiries, providing formal quotes, tracking orders, and solve problems.
· Answers and resolves customer inquiries, in a professional, empathetic, and customer-centered way, using effective listening, written and verbal communication skills.
· Utilizes established operational guidelines to ensure customer issues are Work Experience
Front Desk Receptionist
Barry-Wehmiller International - Clayton, MO
February 2022 to Present
• Energetic and can provide efficient, organized, and friendly secretarial support.
• Provided customer service and support, responded to customer inquiries and questions, resolved customer problems
• Skilled at managing inventory and supplies, handling phone duties, and company correspondence.
• Specializes in creating a friendly and receptive office environment. Delivery Driver
Walmart - Cahokia, IL
July 2021 to Present
• Use the scanning app to pick up customers' orders
• Check for missing orders and damages before delivery.
• Fulfilling Grocery orders, picking up orders, and delivering them promptly to the customer. Account Processor
US Bank - St. Louis, MO
March 2018 to January 2019
• Supervise client information and Customer Correspondence.
• Pre-extracted extracted accounts manually and exacted by machines.
• Sort, Case, and deliver mail to work station daily.
• Pick up and make mail drops to the dock.
• File documents, Shred and dump older documents by dates into the shredding bins.
• Operating machines 150, Itrans, and IBML.
• Trained new employees.
• Handle customer correspondence daily.
• Performed other duties requested by management.
• Navigated multiple programs.
Mail Carrier
United States Postal Service - Smithton, IL
January 2013 to December 2015
• Sorted and bundled incoming mail ensure that mail and packages are properly bundled according to their type and delivery location.
• Place all bundled mail in different trays and load them onto the assigned delivery vehicle in the order of the route.
• Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest route is determined.
• Drive assigned delivery vehicles to different delivery destinations in a time-efficient manner.
• Verify addresses on mail and packages with actual addresses.
• Hand over mail to customers by first verifying their identities and ensuring that any needed signatures are obtained.
• Deliver COD (cash on delivery) parcels, obtain signatures on receipts, and ensure that the right amount of payments is made.
• Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor.
• Ensure that the assigned vehicle remains in good repair and that minor maintenance and repair work is timely performed.
Education
High School Diploma
East Saint Louis Senior High School - East Saint Louis, IL August 2002 to May 2006
Skills
• Office Administration Time Management 30+ WPM Typing Customer Service Microsoft Office Suites Data Entry Invoice Processing Operation Management Conflict Resolution Communications Training
& Development Database Management addressed in a timely manner and when necessary, transfers the call to the appropriate person for additional consultation.
• Applies critical thinking skills to address any issues that fall outside of an existing protocol or process to meet the needs of the customer
• Retrieves customer questions and complaints and facilitates a resolution for the customer
• Provides detailed and clear confirmation to the customer detailing where and when the order will arrive. OFFICE ADMINISTRATION:
• Communicate with customers and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail.
• Keep records of customer interactions, transactions, comments, and complaints
• Display proficient computer skills with the ability to learn new software
• Identifies opportunities to improve the work processes and environment, and changes in department protocols; remains current on new standards company wide.
• Attends scheduled training sessions regarding phone support, customer service, systems upgrades, newly acquired computer systems, or other relevant training sessions, as directed by manager.
• Provides accurate and detailed information and updates order records
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive customer experience. Staff Supervision:
• Key contact person with suppliers/vendors securing key business agreements
• Build rapport with employees that fosters healthy communication and relationship among staff
• Oversee personnel management interviewing
• hiring
• training
• mentoring
• coaching
• evaluating
• Packaging
Certifications and Licenses
Driver's License
Cosmetology License
Contact this candidate