Shift Manager Bartender
Resume:
ELAIN
FARRINGTON
***************@*****.***
San Pedro, Yes 90731
SKILLS
Warm and Friendly
High-Volume Dining
Cool Under Pressure
Conflict and Complaint Resolution
Transactions and Cash Handling
Specials Promotion and Upselling
Food and Beverage Service
Special Requests and Substitutions
Menu Memorization and Presentation
EDUCATION
Institute of Technology - Long Beach
Long Beach, CA • 06/2005
Medical Assisting Diplomia: Medical Assisting
PROFESSIONAL SUMMARY
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
WORK HISTORY
Black Angus - Server
Torrance, CA • 06/2022 - 10/2022
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
Enigma Bar - Bartender Shift Manager
San Pedro, CA • 06/2017 - 08/2019
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Trained 25 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Elephant Bar - Supervisor
Torrance, CA • 03/2012 - 08/2014
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
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