Linda Okunola

specializing in customer service

Houston, TX 77034

adt6pe@r.postjobfree.com

+1-346-***-****

I am a highly dedicated, detailed, patient focused Medical Assistant who is eager to learn and easy to train. I have proven strengths and skill in clinical and administrative care of patients. I am highly effective at solving problems. I have a sensational ability to work effectively in a diverse environment. I am a great public speaker, experience with incoming, outgoing, forwarding and transferring calls. I can schedule clients and guest for meetings and appointments. I have coordinated work assignments for employees, provided leadership, support management and training to all subordinates, developed and implemented new departmental goals and objectives, interfaced in different departments to ensure success was achieved on common goals.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Agent

MAXIMUS FEDERAL SERVICE - Houston, TX

November 2021 to Present

Assist veterans with scheduled appointments for compensation and pension exams. Scheduling, updating contact info, escalations

Remote Live chat agent

Sutherland Global Services (USA COMPANY) - Houston, TX October 2019 to November 2021

I assist consumer with recovering their account, account closures, refunds, deactivations and more Home Health Care Provider

SELF-EMPLOYED - Houston, TX

January 2019 to September 2019

My duties were light housekeeping, shopping, doctor visits and medication monitoring. My client has dementia with a wonderful heart

Agent/Customer Service

iQor - Houston, TX

October 2017 to June 2019

As a customer service rep I am able to resolve customer complaints while identifying the problem and finding a solution. I demonstrate professionalism to improve on positive feedback. I have received recommendations from supervisors as well as fellow peers. Customer service to me means going above and beyond to keep the customers happy and satisfied in order to gain loyal returning customers. Cap Team 2 Associate

Walmart - Houston, TX

February 2017 to June 2017

stocker, inventory, customer service

Security officer

Andy Frain Services - Houston, TX

February 2016 to March 2017

Role: event security

Valet Driver

Republic Parking System - Houston, TX

August 2016 to January 2017

Customer service, valet driver, shuttle bus driver, cashier and greeter fuel operator

Gulf Express - Houston, TX

October 2015 to June 2016

Fuel pump operation and cashier/ store clerk

valet driver

Ampco System Parking - Houston, TX

May 2014 to June 2015

Valet driver, shuttle bus driver, cashier, greeter Inbound Material Handler

O'Reilly Ozark DC - Houston, TX

March 2013 to April 2014

Inbound material handler, inventory, cycle count, stocking Assistant Store Manager

Family dollar - Houston, TX

September 2012 to March 2013

Assistant manager, cashier, inventory and cash handling Cash Office Clerk

Randalls Food Markets - Houston, TX

February 2011 to August 2012

Deli, bakery, customer service and cashier

Security Officer

Allied Barton - Houston, TX

September 2008 to January 2010

shift coordinator, event reports, monitor surveillance cameras, patrol building floors Assembler/Production

ALCON/BURNETT STAFFING - Houston, TX

November 2007 to August 2008

Assemble medical equipment for eye surgery

Team lead

McDonald's - Houston, TX

February 2004 to December 2007

Cashier, inventory, shift leader

Education

Associate in Medical assistant

Everest Institute - Houston, TX

October 2014 to July 2016

None in Psychology

Worthing High School - Houston, TX

August 2006 to July 2007

Skills

• Cpr (Less than 1 year)

• Cpr certified (Less than 1 year)

• Customer Service (6 years)

• Call Center (2 years)

• CSR (5 years)

• Customer Care (5 years)

• Customer Support (5 years)

• Valet Parking

• Home Care

• Shuttle Driving

• Sales

• Security

• Live Chat

• Bus Driving

• Delivery Driver Experience

• Troubleshooting

• Microsoft Word

• Warehouse Experience

• Data Entry

• Communication Skills

• Stocking

• Microsoft Excel

Certifications and Licenses

CPR Certification

First Aid Certification

Contact this candidate