Delivery Tech Medical
Resume:
Stefan Norberg
Sioux Falls, SD **103
******.********@*****.***
PROFESSIONAL EMPLOYMENT
**/**** – Present US MAIL DRIVER
Work for contracted company to deliver and pick up US mail in my surrounding area. Drive a straight box truck (non CDL) to distribution center in early AM to sort mail for my route. After AM completed have break till the PM part to return mail to distribution center. Provide security on all mail while in my custody. Responsible to keep truck in good functioning condition.
07/2018 – 08/2020 MEDICAL DELIVERY TECH/ SIZEWISE RENTALS
Drive a commercial (non CDL), company box truck; Deliver and pickup, load & unload medical equipment such as bed frames, mattresses, wheelchairs; Delivery points are hospitals, long term care facilities, rehab facilities; Perform minor repairs on equipment; Clean & sanitize the equipment.
Have current DOT certification; lift up to 75 lbs and push/pull up to 700 lbs
05/2013 – 04/2018 SLOT ATTENDANT/ GRAND FALLS RESORT & CASINO
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff. Write up jackpots and verify them as needed. Restore machines to full function with minor adjustments and diagnosis. Safeguard the company's assets, customers' and employees' safety in all slot areas. Enforce company policies and procedures. Handle guest issues concerning slot machine functions quickly and effectively. Restock machines with tickets. Have a thorough and complete knowledge of comp. procedures. Help occasionally with guest drink orders and pick up cups and beer bottles.
05/2011 – 05/2013 SUPERVISOR/ CUSTOMER SERVICE/ GFRC
Supervise employees in providing customer service to all guests and members of Resort Club. Providing assistance to hosts and support for other supervisors and managers in the casino. Answer questions for guests and Resort Club members as well as delegate duties as seen fit for hosts especially during slow periods. Write daily reports describing guest issues and notations about daily events
Greet guests immediately upon approaching club desk. Create Resort club account for guests in Casino Data management system (KCMS). Answer any other questions about the resort and update guest data base with the most current information. Provide exceptional customer service to all internal and external customers. Ensure database integrity with accurate data input, correct information when necessary. Provide company policy, program and promotion rules to guests. Sell company products (food outlets, gift shop, entertainment, etc.) to guests. Participate in giveaways and drawings by distributing entries, encouraging guests to participate and/or performing drawing or announcements. Assist in the gift shop with sales and event ticket sales. Re-stock area with daily supplies required for resort promotions. Monitor casino floor for card usage, encourage card usage with benefits. Read and understand all marketing programs and promotions to accurately explain to external and internal guests. Maintain confidentiality of all data including but not limited to customer and company records. Follows proper department uniform, appearance and grooming standards. Attends all company required training. Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
04/2014 – 04/2018 AISLES ON-LINE DRIVER/ STOCK, HY-VEE STORES
Deliver groceries in the Sioux Falls area. Pick up and delivery of pharmaceuticals to other HyVee stores. Deliver prescriptions to customer homes in the Sioux Falls area. Occasionally deliver for the floral department and bakery. Fill up vehicles when necessary. Stock shelves when there is no deliveries.
10/2007 - 11/2010 SERVICE/DATA ENTRY, FOR-INTERNET, INC.
Provided sales and assistance involving information technology for dedicated servers, company location servers and web hosting. Made customer service related calls concerning issues and problems with service.
01/2007 - 10/2007 COLLECTIONS OFFICER, PREMIER BANK CARD
Receive inbound and outbound collection calls on delinquent card holders. Demand balances on 30 to 90 days past due accounts according to procedure. Twice a week collect on delinquency rates that are nearing their charge off date of 180 days. Adhere to strict quality rules and regulations relating to credit card collections.
08/2005 - 12/2006 DRIVER, SATURN OF SIOUX FALLS
Pick up and deliver customers to the dealership to get their vehicles or drop them at homework while they are being fixed. Welcome customers to the service department. Retrieve vehicles from the lot to the customer pick up area. Deliver vehicles to customers homes. Move vehicles from the service area to the waiting area for service. Pick up parts at local auto parts stores and deliver to mechanics. Clean any area on service drive that appears to be a hazard such as oil spills, excess water and ice.
05/2004 - 04/2005 FOOD SERVICE SUPERVISOR
CBM FOOD SERVICE/ SOUTH DAKOTA STATE PENITENTIARY
Supervise and assist 12-15 inmates prepare meals per specific recipes. Watch as they serve meals to approximately 650 - 800 inmates. Maintain proper temperatures and mixtures for the various foods being made. Make specific diet trays for certain inmates that require low salt, low fat, diabetic and allergies. Handle and correct diets if necessary. Document problems, log temperatures fill out health forms and passes. Inspect cleanliness in all areas of the kitchen. Adhere to stringent safety and security measures.
12/2000 - 06/2003 COMMUNICATIONS OFFICER / ANTELOPE VALLEY HOSPITAL
Handle over 300 calls a day. Routing them to doctors, technicians, clinics and in-patients. Updating location and phone number listings for patients, doctors and clinics. Providing needed assistance to patients, family members and staff involving appointments, medical treatment issues and staff needing support.
09/1999 - 08/2000 COMMUNICATIONS SERVICE COORDINATOR (DAY SHIFT)
KAISER PERMENENTE HOSPITAL
My duties at the medical complex include creating daily physician and technician schedule sheets for use by operators, doctors and other key hospital personnel on a daily basis. As changes are faxed or e-mailed from physicians they are immediately implemented into the schedules. Other duties include beeper maintenance & repair, computer reports and forms, supply maintenance, and system back ups. When needed I also assist the operators and page all emergencies(Fire, Medical, Disaster, Radiation, Blood Bank, Medical Gases, UPS Alarms, Deluge Panels, Elevator and H.E.A.R. Radio). Identify and notify all appropriate personnel regarding equipment malfunctions. Answer all incoming calls from members and employees. Experienced in using Microsoft Word, Publisher and Excel.
09/1987 - 09/1999 COMMUNICATIONS SERVICE COORDINATOR (GRVYRD SHIFT)
KAISER PERMENENTE HOSPITAL
My duties at the medical complex included providing uninterrupted service for the medical staff, page all emergencies (Fire, Medical, Disaster, Radiation, Blood Bank,Medical Gases, UPS Alarms, Deluge Panels, Elevator and H.E.A.R. Radio). Identify and notify all appropriate personnel regarding equipment malfunctions. Answer all incoming calls from members and employees. Create daily physicians and technician schedule sheets for use by operators, doctors and other keep hospital personnel. Data entry, print OPR daily reports and system back ups.
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