Real Time Analyst
Resume:
Carl Ransom
****.******@*****.***
San Antonio, FL 33576
SKILLS
Office 365
Dynamic 365
Qualys Cloud Platform
Calabrio
Root Cause Analysis
Power Automate
Salesforce
Power BI
Problem Solving-Lean Kanban
EXPERIENCE
02/2020 – Present Real Time Analyst, Ashley Global Retail LLC – Tampa, FL
Monitor arrival patterns and schedule adherence[multi-channels].
Schedule off phone activity for agents including team meetings, quality reviews, and trainings.
Provide leadership with timely reports on staffing shrinkage and intraday performance, hourly.
Account for breaks, lunches, meetings, and attendance, averaging 150 exceptions entered daily.
12/2017 – 12/2019 Assistant Driver Dispatcher, Gator Gypsum Inc. – Tampa, FL
Allocated employees to different tasks and shifts to ensure the right people were in the right place at the optimal times.
Processed schedule change and future time off requests.
Communicated to operations any outlying delivery team’s performance in real time.
Implemented a Lean approach to eliminate wasteful motion which led to a 100 day streak of no job related injuries.
10/2015 – 12/2017 Process Improvement Ambassador, Amazon – Ruskin, FL
Worked with new talent to achieve SLAs(2,000 units stowed per agent/shift).
Partnered with floor managers to address any deviations from daily goals through Root Cause Analysis.
Worked closely with the operations setting expectations and helping to improve daily performance.
Participated in special projects as needed and performed other duties as assigned.
EDUCATION
Bachelor’s in Science Florida Agricultural & Mechanical University Tallahassee, Florida
Green Belt Certification Six Sigma Global Institute 6sigmacertificationonline.com
PCI Compliance Qualys Training and Certification
Policy Compliance
Vulnerability Management
Vulnerability Management
Detection and Response
Endpoint Detection
and Response
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