Support Representative Legal Assistant
Resume:
Lucinda T. Loving
**********@*****.***
Loyal, dedicated hard worker with over 20 years’ experience assisting customers, solving problems, taking ownership, making decisions, negotiating and handling complaints resulting in successful professional manner.
Work Experience
Outsource Customer Support Representative
Agiliti Health formerly Northfield Medical, Novi MI
May 2018 - Present
• Monitor daily Outlook Inbox forwarding all communications to designated departments.
• Uploading tracking information and QC forms onto orders, once repairs are completed including, verifying all information is accurate moving to shipped status.
• Sending verification of PO (Purchase Order) confirmations.
• Process and sent Vendor’s status update request on orders that are past due for repair completion,
• Assisted manager with any other needs of the business.
Account Receivables and Collection Representative
AT&T Phone Company, Detroit, MI
September 2000 to May 2017
• Reviewed and processed open and closed accounts for collection purposes.
• Dealt with customers diligently, courteously and professionally always.
• As Team lead assisted co-workers with takeover calls due to irate customers.
• Initiated strategies for collection processes and procedures.
• Advise customers on alternative payment plans.
• Managed and maintained record of customers from whom collections were made.
• Navigated though different software systems.
• Followed Federal and State laws per each State guideline.
Legal Assistant
Law Offices of Thomas Marshall, Detroit, MI
June 1994 to July 2000
• Completed all clerical duties such as typing up correspondence letter, briefs, all legal documents for court purposes and processing.
Filing court document with Court in a timely manner.
• Prepared and coordinated appointments w/clients.
• Processed all client files in the strictest of confidence.
• Corresponded with counsel, court.
• Implemented and improved administrative processes for an efficient workflow.
• Helped with all office duties that were needed.
Education
Diploma
Ferndale High School - Ferndale, MI
May 1984
Word Processing Program (Certificate)
Wayne State
Feb 1995
Skills
Interpersonal & Communication skills,, more than 10 + years of experience with Microsoft Word, Outlook, Express Pay, CRM, Quick learner, self-sufficient.
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