Entry Clerk Data

Diane Gilbert

BACKGROUND:

A computer technician with ample computer experience who's looking to obtain a more challenging positi high attention to detail.

AREAS OF EXPERIENCE:

. Pro icient with PC hardware including installation, upgrades, and troubleshoots

. Able to work well with Windows XP, Windows 7, and Windows 10

. Pro icient in desktop networking and network troubleshooting

. Able to work well with Microsoft Of ice

. Have the ability to communicate, listen and show compassion

. 30+ years of typing, data entry transcription and other of ice skills EDUCATION:

. Secretarial Science Certi icate, Suffolk Community College, Riverhead, NY (1981)

. General Studies Associate Degree, Suffolk Community College, Riverhead, NY (1982)

. Introduction to A+ Certifcation Certi icate Boces, Bellport NY, (2000)

. Computer Hardware Repair Certifcate, New Horizon, Commack NY, ((2004) EXPERIENCE:

Desktop Support Analyst, Peconic Bay Medical Center, July 2011 - Present

. Deploy, maintain, and repair 500+ PCs/VDIs in the hospital and offsite

. Troubleshoot help desk tickets through Service Now

. Work with Active Directory, VMware View Administrator, and remote access tools to assis Switchboard Supervisor & Desktop Support, Peconic Bay Medical Center, (July 2011 - April 2009)

. Supervisor and monitor eight PBMC switchboard operators

. Responsible for coorinating staff schedules (weekly, holiday, vacation)

. Answer all incoming and outgoing calls (Including ire & emergency codes)

. Repair all broken telephone jacks

. Assign working beepers to staff and replace the broken ones

. Deploy, maintain, and repair 400+ PCs in the hospital and of isite

. Answer all incoming calls to the Help Desk Line, record each issue and assign accor

. Troubleshoot help desk tickets assigned

Billing Assistant, Peconic Bay Medical Center, (August 2004 - July 2005)

. Process bills from clients

. Balance cash reports

. Organized inancial records of invoices and other documents Data Entry Clerk - Peconic Bay Medical Center, June 1984 - 2009

. Input data and make changes to existing data igures in digital databases

. Double-check batches to make sure inputted data was entered correctly.

. Prepare and run nightly reports

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