Executive Assistant Administrative

Patricia Egan

*** ******** ****** **********, ** 08520

908-***-**** (M) ● ***********@*****.***

PROFESSIONAL PROFILE

• Energetic, highly organized, and detail oriented executive assistant providing a high level of support with daily, scheduling, managing travel, coordinating meeting logistics as well as ad hoc project support.

• Excellent interpersonal skills, with an ability to work cohesively with teams yet comfortable working independently.

• Customer service focused, through emotional intelligence and clear communication.

• Seasoned project/program manager with expertise in delivering results, timely implementation of strategic imperatives, integrating process improvements for efficiency, with a unique ability to lead cross functional teams.

EXPERIENCE

Administrative Assistant, Turp, Coates, Driggers and White, P.C., March 2021 - Present

• Manage scheduling, emails, and client matters for the Managing Partner of a very active, established firm.

• Administer client billing system including accurately inputting hourly time into Bill4Time as well as client matter invoicing.

• Identify, plan and implement process improvements creating operational efficiencies and increasing response time to client.

• Develop and maintain an empathetic and friendly rapport with new and existing clients.

• Quickly brought up to speed drafting and executing customized Estate Planning documents, inclusive of Wills, Power of Attorneys, Health Care Directives (Living Wills) and Trusts.

Founder of Heal Me Forward, January 2019 - April 2020

• Conducted fund raising opportunities in support of a ground-breaking new program focusing on trauma survivors.

• Obtained backing from local church and Pastor, who acted as Fiscal Sponsor.

• Interviewed and hired Licensed Clinical Social Worker to facilitate weekly sessions. Developed all supporting instructional materials, including program hand-outs, participant agreements along with operational documentation.

• Developed participant criteria, provided input into clinical assessments, and managed solicitations targeting potential participants.

• Created a comprehensive 20-week program focusing on support, education, connection, and mindfulness, using various therapeutic modalities,

Stay-at-Home Mom, June 2015 - December 2018

Executive Assistant/Finance Consultant, Artec Information Systems, May 2012 - May 2015

• Supported two Executive Vice Presidents within AT&T Global Voice Operations; coordinated all domestic and international travel; processed all expense reports; scheduled monthly All Hands meetings, developed agenda topics and secured keynote speakers.

• Responsible for the internal review, remediation and compliance of over 1200 Global data contracts, ensuring the organization’s SOX and audit compliance.

• Managed a high profile IRS project, which successfully reduced AT&T’s financial risk from $400M to less than $800K. Reviewed weekly stats with the Executive Leadership team. Diligently worked with the global Account Managers to secure W8 forms from over 300 international suppliers identified as doing business with AT&T without proper certification.

Published Author, I Am Sunshine, September 2008 - December 2015

• Hired and worked with a published Author/mentor who assisted in developing “my voice.”

• Engaged and guided a creative artist to design the book cover.

• Self-published “I Am Sunshine” on December 14, 2015.

Project Manager, Barnes & Noble College Booksellers, 2005 - 2008

• Successfully managed a company-wide website migration for 550 Barnes & Noble College bookstores, which drove a 20% increase in online textbook and merchandise sales.

• Facilitated all training calls and acted as the point person between the stores and developers. Participated in user acceptance testing.

• Held post-launch meetings, facilitated process improvements, such as reducing the rollout timeframe from 6 to 4 weeks. Tracked over 100 enhancements.

• Tracked the creation and implementation of hundreds of in-store marketing collateral, e-creative as well as custom requests. Developed a new ad campaign for the Big 10 colleges, increasing game day sales by 20%.

• Assisted the Executive Administrative staff, acting as backup support to the Consumer Marketing VP. Marketing Program Manager, AT&T Consumer, 1996 - 2004

• Managed the marketing communication touch plan for multiple programs, supporting the companies’ strategic objective to stimulate usage and promote customer retention.

• Led cross-functional teams promoting ongoing communication and partnered with internal stakeholders to include cross promotions.

• Built test plans and established market research guidelines to gain insight and directional feedback improving customer communications.

• Utilized data mining procedures to identify market opportunities, targeting more profitable customers.

• Key Successes:

o Met enrollee objectives for all loyalty programs. Programs averaged a 23% save rate for local and 40% save rate for long distance.

o Successfully improved the collateral time-to-market by 25%. o Reduced fulfillment creative and production costs by $330K and versions by 90%. o Reduced weekly team meetings from 4 hours to 1.5 hours. o Maintained a supporting budget of $400M.

COMMUNITY INVOLVEMENT/COMPUTER SKILLS

Hightstown Harvest Fair Committee Chair - 2014 to 2017

St. Anthony’s of Padua Helping Hands Committee Member/Volunteer - 2016 to 2019

Project Management Masters Certificate, George Washington University School of Business - 1998

Proficiency with Microsoft Office Suite and iWork.

References provided upon request.

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