Customer Service Store Manager

Lorena Espinosa

*** *********** **, ****** ****, New Jersey, 08003 * 732-***-**** * **********@*****.***

CAREER OBJECTIVE

Motivated Financial Banking Professional with an extensive career in financial services and a track record of consistently meeting and exceeding sales goals. Developed interpersonal skills, having dealt with a diversity professionals, clients, and staff members. Self-motivated; able to set effective priorities to achieve immediate and long term goals.

SKILLS

Customer Service - Revenue Growth - Relationship Management - Regulatory Compliance /Audit - Training Leadership- Team Building- Time Management

WORK EXPERIENCE

WELLS FARGO BANK, Ewing, New Jersey

Personal Banker II (AVP), May 2013 - Present

Manage customer portfolio, service relationships, engage in financial conversions to manage customers financial well being.

Focused on small business activities by cultivating productive relationships with business partners.

Responsible to manage daily operations with primary focus on driving revenue growth, and garner new customer acquisition.

Accountable for daily calling and appointment setting. Establish and maintain relationships with individual and business clients to enhance customer relationships.

Develop and maintain relationships with Wells Fargo Partners in order to uncover possible customer needs.

PERFUMANIA INC, Woodbridge, New Jersey

Store Sales Manager, Feb 2003 - May 2013

Responsible for a 10 million dollar annual sales volume perfumery business

Produced 6 percent sales increase over 2 year period.

Hired, trained, and coordinated a staff of 10 in sales of all product lines.

Promoted over 5 Assistants to Store Manager and over 3 associates to Assistants Store Manager

Mentored all new Store Management hires.

Assisted in developing local marketing and advertising strategies.

Interact with corporate personnel at all levels

ACCOMPLISHMENTS

Customer Service/Experience advocate for Greater Princeton Market.

Certified Buddy Banker for Greater Princeton Market.

EDUCATION

BERKELEY COLLEGE, Woodridge, New Jersey

International Business

ADDITIONAL SKILLS

Bilingual- Spanish

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