Customer Service Store Manager
Resume:
ALICIA
GARRITY
**************@***.***
1056
S K I L L S
Employee training
Staff management
Inventory control
Budgeting and cost control
Team building and leadership
Financial management
Strategic planning
Customer service
Learns and adapts quickly
P R O F E S S I O N A L S UMMARY
Successful store manager with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products and controlling costs. Dedicated to optimization and growth.
Skilled team player. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
E X P E R I E N C E
S T O R E M A N A G E R
Dunkin
Chicopee, MA
September 2019 Current
Delegated assignments to meet coverage needs and maintain store standards.
Promoted team-oriented culture with common sales, service and productivity goals.
Implemented loss prevention strategies to reduce shrinkage and control theft.
Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.
Worked on sales floor and interacted with customers and employees to maximize and expand potential.
Directed and maintained store merchandising standards to present organized and engaging in-store experience. Monitored and adjusted staff schedules based on business requirements.
Monitored and controlled department budget, grew revenue and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Implemented and supervised maintenance and sanitation standards for equipment and instruments.
Resolved problems, provided open communication and recommended discipline and terminations.
S H I P P I N G A N D R E C E I V I N G A S S O C I A T E Walmart
Chicopee, Ma
December 2013 September 2016
Received and labeled production material using internal software system.
Corresponded with team members and vendors to rectify damages and shortages.
Prepared work orders, bills of lading and shipping orders to route materials.
Coordinated early drop-offs and late pickups with carriers to fully optimize production time.
Verified quantity and description of materials received by checking merchandise against packing list.
Boxed and palletized products to prepare for shipping. Leveraged RF scanner to verify shipments and identify loads for re-packing.
Connected with transport companies to expedite, trace and return merchandise.
Checked and signed delivery slips to receive shipments. A M U S E M E N T R I D E O P E R A T O R
Six flags
Agawam, MA
March 2011 August 2012
Kept ride equipment in peak operating condition.
Controlled ride's power and speed carefully to allow patrons to safely enjoy and disembark from attraction.
Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs. Operated controls to start and stop equipment such as roller coasters, merry-go-rounds and Ferris wheels.
Maintained safety by making patrons fasten belts, bars, or other safety devices.
Informed patrons of safety requirements before operating mechanical riding devices in amusement parts and carnivals. Enticed customers to try games and rides using fun, upbeat personality.
Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests. Completed regular inspections of equipment to identify wear or damage and perform necessary repairs.
Kept the recreational areas secure by monitoring entrances and quickly handling conflicts between patrons.
E D U C A T I O N
H I G H S C H O O L D I P L O M A
Springfield Central HS
Springfield, MA
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