Customer Support Substitute Teacher

MUHAMMED R. KAREEM

*********@*****.***

Immigration Status: US Citizen

Executive Summary: 6 years of customer support experience providing technical support to users of the popular software PETRA and other computer related matters. 20 years as a Geologist.

LANGUAGE SKILLS: Fluent in ENGLISH, RUSSIAN, URDU, HINDI and BENGALI

WORK HISTORY:

Substitute Teacher, Tulsa Public Schools, Tulsa, OK

January 2021 – to-date

Worked as a Substitute Teacher for a variety of Science subjects in the Tulsa Public Schools District

Collections Agent, Alltran, Houston, TX

Sep 2019 – March 2020

Communicated with Avant –Assisted Avant (an online Bank) customers with making payment arrangements.

Bank Teller, Encentus FCU, Tulsa, OK

Jan 2019 – Mar 2019

Helped Encentus customers in person and over the phone with various Bank transactions.

CSR, CapOne AF, Tulsa, OK

Sep 2018 – Dec 2018

Provided phone support to Capital One customers with auto loan payments: rescheduling loans, explaining “simple interest”, taking payments, etc.

Senior Geologist, Cub Energy Inc., Houston, TX

April 2012 – Oct. 2017

Holding discussions with Ukrainian counterparts on conducting various geologic investigations.

Exploitation of existing oil and gas properties in Ukraine and Turkey

Digitizing raster logs, conducting basic log analysis, identifying pay.

District Geologist, Chaparral Energy, OKC

January 2008 – March 2012

Identification of drilling opportunities in unconventional reservoirs: primarily the Eagle Ford shale, Barnett combo play and Austin Chalk.

Geologist, Paloma Resources, Houston

January 2006 – January 2008

Managed geologic, engineering and spatial data.

Made extensive use of Petra to map structures, faults, variations in reservoir parameters.

Customer Support Specialist, Geoplus Corporation, Tulsa

June 2001 – Dec 2005

• Provided specialized support over the phone for up to 50 PETRA users daily in areas of log analysis, mapping, computing volumetric reserves and production analysis.

• Assisted PETRA developers in incorporating new geological functionalities and features into the program.

CSR, Tulsa Jan 2000 – May 2001

Offered phone support to Customers needing help with various computer related issues.

Geologist, Samson Resources, Tulsa

June 1994 – December 1999

• Worked primarily on projects in Russia, FSU countries and the onshore Gulf Coast.

• Verified the translation of technical and miscellaneous documents by Samson’s Moscow office.

EDUCATION:

University of Oklahoma, MS Geology, 1992

Lumumba Friendship University MS Applied Geology, Moscow, Russia, 1980

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