Customer Service Bartender

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**** ****** *******, *******, ** *4521 ■ H: 925-***-**** ■ ***********@*****.***

An expert in hospitality with 15 plus,years of related experience and advanced customer service skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. I maintain a well-organized and presentable work areas at all times. I am a, hardworking, reliable server,focused on going above and beyond to support the team and serve guests. Knowledgable in all aspects of restaurant operations. Always motivated to continue to learn and grow as a team player.. behind a bar I am a positive and upbeat bar professional offering a solid understanding of mixed drinks and popular wines, beer and liquor options. Connect with customers quickly to promote sales and keep bar atmosphere friendly and open. Carefully monitor service to keep guests happy, drinking and safe. Versatile and equip to be able to effortlessly coordinate bar, restaurant and special event drink services. Knowledgeable about signature cocktails, wine pairings and desirable liquors. Skillfully organize the supplies, equipment and glasses to keep the bar operating efficiently and customers satisfied.

Customer service Hospitality

Cocktail list development Wine and liquor knowledge Preparing cocktails Safe food handling procedures

Bar equipment knowledge Bar prep

Food prep Multitasking

Proper guest engagement Managers assistantance

Problem solving Suggestive selling

Event planning Lead generation

Brand development Advertising coordination

Training and mentoring Store opening and closing

Quality control

Shift Leader, Bartender, Server, 06/2016 to Current Chili's Grill & Bar – Concord, CA

My whole life has been in or around this buisness. Throughout I have, Professional Summary

Skills

Experience

Kept proper housekeeping to ensure cleanliness, including inspecting boĴles for purity, ensuring the maintenance of equipment, and storing foods properly. Support servers by preparing alcoholic and non-alcoholic drinks for table customers. Organized glasses and cleaned bar equipment to stay ready for any customer need. Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails.

Prepared 100+ standard and specialty cocktails for customers every shift. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Recommended beverage pairings with food orders, increasing average revenue of food orders by more than 25%.

Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

Used POS system to process cash and credit card transactions. Recommended house specials to new clients to boost revenue. Server, 11/2014 to 04/2016

Red Robin Gourmet Burgers and Brews – Concord, CA

Upheld high sanitation and safety standards while delivering and serving food. Entered orders, delivered food and beverages, and processed payments. Transported food products, cleaned tables and counters, and stocked dining room supplies. Answered phones and took phone orders for customer pick up or delivery. Assisted guests with making menu choices.

Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.

Performed side work duties, such as cleaning and breaking down stations .. Took orders, made drinks, and cleaned tables after the guests' departures. Fostered a fun atmosphere and family-style work environment. Greeted all guests with a smile and friendly greeting. Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.

Completed orders by totaling the checks and processing payments. Skillfully loaded trays with food items, condiments and eating utensils. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Server, 01/2007 to 05/2010

N.Y.P.D.PIZZA – Pleasant Hill, Ca

Reviewed the incoming orders and assigned work to the staff to maintain a demanding schedule.

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Completed orders by totaling the checks and processing payments. Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.

Cleaned and sterilized dishes, utensils and equipment to minimize food-borne infection risk. Prepared food and drink items, including salads, soups and sandwiches. Took orders, made drinks, and cleaned tables after the guests' departures. Fostered a fun atmosphere and family-style work environment. Upheld high sanitation and safety standards while delivering and serving food. Gained familiarity with menu ingredients and cooking processes to respond to customers. Server, 11/2005 to 01/2007

BullDog BBQ – MARTINEZ, CALIFORNIA

Entered orders, delivered food and beverages, and processed payments. Professional references available upon request.

References

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