Administrative Assistant Service Agent

Page * Ruth Njeri Nyagah CV

** **** ** ***.**, Edison, NJ 08817, USA

Tel: 973-***-****

Email: *************@*****.***

RUTH NJERI NYAGAH

OBJECTIVE Administrative management professional with an educational background in Public Relation and Communication, seeking to secure a position where I can exhaustively use the knowledge acquired during my educational course and professional skills to significantly contribute to the company’s future development and individual growth. With, more than 7 years of experience in the administrative position, I have been involved in different aspects of administrative duties in various organizations which included and did not limit to, managing daily calendar, provided administrational support and organized travel. I stand prepared with strong excellent communication skills, a service-oriented approach, an acute eye for details, and to work with passion within a multinational, multicultural team. EDUCATION Nairobi University: Bachelor’s in communication, Journalism and Media Studies. Major in Public Relations 2009 – 2012.

Nairobi University: Diploma in Public Relations 2006 – 2007. Kenya School of Accountancy University: Computer applications. MS word Excel, outlook, power point 2006.

Pride Center (Kenya Airways): Certificate in Airline Passenger Services 2012.

TRAINING AND

SKILLS

Proficient MS Office suite: Word, Excel, Outlook, and PowerPoint Systems used: Altea, Mac & Mars, Sabre, Amadeus.

Training on personal branding.

Self-driven, committed, motivated and reliable.

Excellent social media and communications skills (planning, implementation and evaluation.)

Able to spot the big picture and deliver at pace accordingly. Language skills: Fluent English both spoken and written and Swahili (mother tongue.)

Front office procedures

Public relations aspects

Sales and Marketing

Page 2 Ruth Njeri Nyagah CV

WORK HISTORY TICKETING LEAD AND COMMUNICATION PERSON FOR EMIRATES AIRLINE.

(HALLMARK AVIATION SERVICES.) JAN 2017 TO DATE

Promoting new services and letting the passengers know about them. (Collaborated to analyze, restructure, and implement new communication processes to optimize customer awareness of new services resulting in increased sales volume.) Support all changes, management initiatives and proactively suggest relevant action plan. Example during changes of company slogan. Supported management related workshops, calendars and meeting logistics serving as middle person to the attendees. Participating in administrative issues and preparation of event documentation. Monitored and analyzed other airline performance, public opinion, and the press, identifying issues and trends, and advised staff on appropriate action to help improve our service provisions.

Created documentation for training activities, refresher classes and general training evaluation for the team.

Processed all contracts and payments by monitoring budget and expenditure allocated to the department.

Developed new business and maintained client database by handling all technical queries. Identify areas of improvement and implemented measures to meet airline objectives and improve performance level.

As a lead ticketing agent, I trained new ticketing agents on how to use the system, e.g., how to process payments of various charges, calculating change fee charges amongst other transactions.

Always provided technical support to staff and guest both within our network and other networks with the same codeshare.

Provided support to the management teams by ensuring their travel documentation is correct, that includes visas and health certificates. Planning for prompt security clearance. Oversee the daily sale reconciliation by going through the sale reports and accounts before handover to management.

JUNIOR TECHNICAL ANALYST AND COMMUNICATION ASSISTANT. (GLOBAL ADDRESS ME INC, PINE BROOK NJ) NOV 2016 - DEC 2016 Duties included ensuring all gadgets brought in were correctly assembled and sent out to respective owners.

Lead in a project with a team of 5+ people for Angel sense personal GPS tracking. Page 3 Ruth Njeri Nyagah CV

Maintaining relations with internal and external stakeholders, resulting in increased opportunities for collaboration.

Providing a continuous flow of communication material and information by doing videos demonstrating how to use the Angel sense device.

Preparing and following up paperwork for contracts of individuals who volunteer from time to time (especially during holiday season.)

ADMINISTRATIVE ASSISTANT TO THE DIRECTOR. (GROUND SUPPORT EQUIPMENT) KENYA AIRWAYS. JULY 2015 - JUNE 2016

Provide support and maintain calendar for the Director. Create and process travel authorization, travel claims, security clearance and visa requirements for staff.

Record action points of meetings and keep the notes electronically organized. Being the middle person between our customers and the ground service team, I developed relationship with stakeholders both internal and external. Following up with service provided through calls and emails to document feedback and performance via a weekly performance board.

Work effectively efficiently and rapidly as required to complete assignments and ensure that communication is delivered in a timely and paced manner. Writing communication pieces whenever requested. Example bulletins and notices. Results driven strategic problem solver, ability to identify and prioritize key opportunity and implement change.

Running the day to day administration duties and ensuring the Kenya airways brand is well represented at all times.

CUSTOMER SERVICE AGENT. (KENYA AIRWAYS) JUNE 2013 - JULY 2015 Duties included, checking in passengers, processing, and confirming their travel documents, taking lead in boarding process. Assisting passengers at the transfer desk, giving them information, and processing them.

Working with various Kenya airways systems ensuring a smooth transition from the counters to the boarding gates.

Being the brand of the company through proper representation all round. SALES EXECUTIVE AND ADMINISTRATIVE ASSISTANT. (KAMUNTHI CO-OP SOCIETY) SEPT 2012 - MAY 2013

Assisted with technical reviewing of files for new recruits. Page 4 Ruth Njeri Nyagah CV

Provide support and maintain calendar for the Head of Sales Executive Manager. Leading a sales team of 10. Reviewing product, creating sale pitches, seeking grounds for marketing purposes.

Doing follow up, via calls or emails to gauge client’s perceptions. ATTACHMENT AT JKIA GROUND HANDLING. (KENYA AIRWAYS) MAY 2012 - JULY 2012

On job training on general ground service operations which included checking in, assist in boarding process, tallying the passengers on board. Assist passengers who are stranded by providing information on various travel queries. ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR AND FRONT OFFICE PERSON. (MATHEMATICS INSTITUTE OF KENYA LTD) 2007-2012 Maintained office calendar and arranged meetings.

Took care of the day to day running of the office, performing general administrative work. Assisted in verification of receipts and documentation accuracy. Provided administrative support to the Executive Director by coordinating meetings, taking minutes in meetings, and provided material for the attendees. Maintained office inventory and kitchen supplies.

Made travel arrangements for the executive and the team ensuring they had proper documentation that is visa and health certificates. Registering new students and taking attendance record for both teachers and students. Processing payments for teachers and managing office petty cash. Collecting tuition fees and ensuring its banked.

RECRUITMENT OFFICER. (KIRIRI WOMEN’S UNIVERSITY) 2007 Recruiting new students and doing registrations

Giving information on the various courses offered. ASSISTANT OFFICE MANAGER. (OSTRICH HOLIDAYS ADVENTURES) 2006 - 2007

Running the day today duties of the office including conducting interviews for prospective employees when needed.

Scheduled interviews and maintained calendar.

Briefed staff members on issues relating to administrative matters. Page 5 Ruth Njeri Nyagah CV

Arranged meetings, drafted correspondence regarding our services and packages available. REFERENCES

KERUBO WALL

Supervisor Global Address Me Inc, **********@*****.***, 267-***-**** BRANDYN CRUMP

Senior Airport Service Agent, Emirates, *******.*****@********.***, 202-***-**** CHRIS KARINA

CEO, Nile Health Network ****@********************.*** 480-***-****

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