TERESA BORTER

*** ******* **** *********, ** **142

Phone: 630-***-**** email: adt6ah@r.postjobfree.com

Summary

Over ten years experience in data entry, customer service and office management. Strengths include attention to detail, administrative abilities and meeting customer and company deadlines and expectations.

Capabilities & Strengths

●Effectively manage different projects simultaneously, meeting required schedules and deadlines.

●Consistently met and exceeded company quotas and expectations for data inputting.

●Excellent organizational and communication skills.

●Able to identify issues and propose and execute problem resolution.

●A solid work ethic in delivering high-quality service to customers.

●Strong understanding of medical terminology from nursing course work and CNA certification.

●Outstanding phone etiquette, courteous and professional at all times.

●Friendly, energetic, team-player and self-starting with strong interpersonal skills.

●Proficient in all areas of office management, including fax, copying, filing and record keeping.

●Meticulous and detail oriented with data, forms, charts and other paperwork.

●Knowledgeable with computers and office administration software.

●Proven strengths in building relationships with customers, co-workers and outside vendors.

Employment History

Elmhurst Memorial Hospital Elmhurst, IL 2015 -2016

ER Patient Access Associate

Register patients with current insurance and demographic data in a accurate and timely manner. Verify

insurance and collecting co-payments.

Production Fastener Carol Stream, Illinois _ 2011

Office Assistant

First line contact person for production facility. Answered phones, greeted customers, performed office duties including filing and data entry and fulfilled order processing.

Alverno Labs / Provena Hospital Aurora, Illinois _ _ 2010

Phlebotomist

Duties involved drawing blood, processing forms and providing general administrative help.

Crown Metal Manufacturing Elmhurst, Illinois _ _ 1999 – 2000

Customer Service

Answered phones and assisted customers with orders, delivery and service issues. Performed office work and data entry.

Illinois Paper Company Bolingbrook, Illinois _ 1991 – 1999

Data Entry

Processed orders, calculated pricing, entered data into computer system and expedited shipping needs. Made collection calls and performed general administrative duties including answering phones, faxing, filing, copying and mailing.

Professional Certifications and Continuing Education

●CNA Certification (2006)

●Phlebotomy Certification (2010)

●Chamberlain College of Nursing courses 2012

●Microsoft Office: Word, Excel, PowerPoint, Access

Education

A.D. General Studies, Waubonsee Community College, Sugar Grove, IL 2011

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