Customer Service Representative

Maria Mendieta

817-***-**** *******************@*****.*** 3127 Lee Avenue, Fort Worth, Texas

Summary

I would describe myself as a hardworker and a fast learner. I usually catch on to things really quickly. Another thing about me is that I am billingual. I am fluent in Spanish and English. I am looking for a work at home position. Experience

Customer Service Representative 10/2019 - Present Premier cold storage warehouse Fort Worth, Texas From when I started off with 1 customer and now I have 20 customers that I assist on a daily basis. Developed and trained [x] new customer service representatives on the proper handling of customer inquiries

Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a new customer database by entering customer information into a database Customer Service/Office Manager 09/2017 - 09/2019 La Familia Insurance Fort Worth, Texas Recruited [x] paid staff members to assist with event management and implementation of a volunteer retention bonus program

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Managed the work of [x] employees, increasing crew efficiency by [x]% Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of

[x]% annually

Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development

Provided customer service and was involved in training [x] new team members each month Continually updated a leadership resume and honed skills by participating in various management trainings Skills

Computer skills, Customer service, Microsoft excel, Microsoft office, Communication skills, Sales, Front desk, Spanish, Hospitality, Cash handling, Microsoft word, Windows, Supervising experience, Writing skills, Typing, Bilingual, Cashiering

Education

Basics Blue Earth Area Highschool 06/2007 Blue Earth, Minnesota GPA - 3.0

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