Call Center Security Officer

CHRISTOPHER CURRY

*** ********** **. ****** ******, NC 27214

Phone: 336-***-**** Email: *****.*******@*****.*** RELATED EXPERIENCE

VETERINARY TECHNICIAN/VETERINARY ASSISTANT

JUNE 1999-MAY 2002

James Landing Veterinary Hospital / Kernersville Veterinary Hospital Triad, NC

Gave shots, administered medicine, assisted with patient surgeries, triaged patients upon arrival, and served on call for afterhours emergencies

Ensured proper infection control and OR sterility by properly scrubbing in, suiting up, pre and post cleaning surfaces, and ensured sanitized tools were used during surgery; Prepped rooms pre-surgery

ENVIRONMENTAL TECHNICIAN (HOUSEKEEPING)

AUG. 1996-MAY 2002

Martinsville Memorial Hospital

Martinsville, VA

Served patients in Labor & Delivery, the Operating Room, and the Morgue

Ensured compliance with OSHA regulations and Hospital Sterilization Standardized Operating Procedures

Cleaned operating rooms post-delivery and surgery, which included setting up the room for upcoming surgeries, sanitizing all equipment, moving equipment per surgery needs, and cleaning the room thoroughly

OTHER EXPERIENCE

SECURITY OFFICER

MARCH 2020-PRESENT

Cone Health

Greensboro, NC

Charged with assisting the clinical team with administering medicine, responding to acts of physical/verbal violence (de- escalation tactics), unlock vehicles, change flat tires, and maintain safety at all times

Assist with Visitor’s Management, which includes Covid screening and utilizing Epic to create Employee ID’s and Passage Points

Experienced in serving patients, staff, and visitors’ from diverse multi-cultural backgrounds (e.g. all age groups from pediatrics through geriatrics)

MANAGER/BRANCH MANAGER/DISTRICT MANAGER/VP OF SALES & TRAINING OCT. 2017-JAN.2020

ADT Security Services

Greensboro, NC

Charged with recruiting, hiring, and training new employees primarily delivering in home, customized sales plans (i.e. oversaw the Greensboro, Raleigh, Richmond, and VA Beach Service Region)

On average, charged with the leadership of over an estimated 60 contract employees, installers, sales associates, and upper level managers

DEALER (FRANCHISEE/OWNER CALL CENTER)

FEB. 2012-FEB. 2017

Apollo Tech. International

Greensboro, NC

Recruited, trained, and hired Sales Associates, Call Center Rep.’s and Technicians (Water Filtration Comp.)

Taught telemarketing to new employees, setup service calls, and scheduled appointments using SalesForce

Deescalated customer product issues via the phone and served as the last face customers saw in this process

Set performance metrics requiring call center rep.’s to make 400 calls/shift and 4 appointments per day

Utilized the InfoFree, lead generation software to direct sales associates and the call center’s daily sales focus EDUCATION

BLET, Guilford Technical Community College

2002

Human Relations Certificate, Guilford Technical Community College 2003

Police Bike Patrol, Guilford Technical Community College 2003

BLS Certification, American Heart Association

Active

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