Customer Service District Manager
Resume:
Mike Owen
Suwanee, Georgia *****
********@*****.***
http://www.linkedin.com/pub/mike-owen/2a/9a9/508
Summary
Pharmaceutical/Biotech Sales Leader, Strategic Planner and Team Builder.
A top performer with a proven track record of exceeding expectations and quotas, fostering strong
relationships, and building high performing teams. Possesses advanced selling skills and an ability to recruit, develop and lead top-ranked sales and customer service teams. Has documented success in collaborating with multiple departments to drive results.
Skills
Coaching & Counseling, Versatility Training, Social Styles, Situational Leadership, Change Management, Training/Mentorship, Compliance, Targeted Selection, Customer Service, Communication, Listening Skills, Excel, Collaboration, Salesforce CRM, Team Building, Managed Markets, Professional Selling Skills, Franklin Planner, Zone Targeting, Virtual/Tele Sales Management, Dale Carnegie, SMART Goals and Planning
Work Experience
IQVIA - Senior Business Manager - March 2021 to November 2022 - Southeast
•Sanofi/PharmaSource – May 2022-November 2022 - 2nd contract. First time working with an inside sales team to coach and counsel tele sales activity in the oncology space.
•Shield Therapeutics – March 2021-February 2022 - 1st contract. Hired, trained, and led a Southeastern team for the launch of this new company with a new product for iron deficiency with or without anemia.
Syneos Health - Senior District Sales Manager - March 2013 to January 2021 - Southeast
•Janssen Pharmaceuticals - March 2020-January 2021 - Immunology/Rheumatology - 5th Contract - Specialty Pharmacy/Buy and Bill contract - Sub Q and infusion products - In the short time there my team moved from number 6 of 7 to number 2 of 7. Team won the Tremfya launch contest for 2020.
•Shionogi Pharmaceuticals - January 2020-March 2020 - 4th Contract - Specialty Pharmacy/Buy and Bill contract - IM injectable for thrombocytopenia. Served as an interim project support manager to assist in reorganizing the central region.
•GlaxoSmithKline - September 2015-December 2019 - 3rd Contract - Respiratory products for Asthma and COPD. Successfully launched a new therapy for the Asthma and COPD markets. The team was focused on 6 products for the Asthma and COPD markets over the course of 4+ years. Team won the Pinnacle Award in Q1 2018.
•Emisphere Technologies - January 2015-September 2015 - 2nd Contract - Oral Vitamin B12 pharmaceutical product with a unique delivery system. Played a key role over the year in hiring and training a sales force as well as launching the product.
•Eli Lilly - March 2013-December 2014 - 1st Contract - Hired, trained, and built a salesforce of contract customer service representatives. A unique approach to the business. Played a key role in this position with an innovative approach to servicing target accounts.
Horizon Pharma - Senior Area Business Manager - July 2011-May 2012 - Southeast-Mid-Atlantic
• Worked for this upstart pharmaceutical company. Duties included hiring and training a salesforce, as well as launching the product. The product was a combination NSAID and H2 antagonist. I was offered a territory in Georgia but left to pursue other opportunities.
Eisai Pharmaceuticals - Senior District Sales Manager - July 2004 - April 2011 – Southeast/Mid-Atlantic
•Oncology Division - March 2009 to April 2011 - Led 8 field and institutionally based team members in the Georgia, South Carolina and Tennessee markets covering treatments for MDS, CINV, MBC and VTE/DVT. Successfully coached and developed representatives, driving positive sales results. Focused effort leading the team to understand buy and bill, account planning and data analytics as well as partnering in sales calls on target accounts to achieve results. Accepted a voluntary severance package as a part of a company downsizing. Won the 1st place regional Pinnacle Award for fiscal years 2009 and 2010.
•Neurology and Gastroenterology Division - July 2004 to March 2009 - Consistently delivered a top performance in the management of 11 field-based Neurology and Gastroenterology representatives in the Southeast Region. Therapeutic areas included primarily Neurology and GI. Successfully built a new district, promoted individual development, account planning, data analytics, and pharmacy coverage. Worked with brand management, managed care, and pharmacy trade teams to meet and exceed sales goals. Team and members consistently delivered a top performance. I was promoted to the Oncology division in March 2009.
Elan Pharmaceuticals - Senior District Manager/District Manager/Rep - July 1997-July 2004 - Southeast
•Neurology/Institutional Care - December 2002 to July 2004 - Senior District Manager - Led 9 office and institutional based representatives calling on Neurology and Pain Management accounts. Representatives covered products for Epilepsy, Pain and Cervical Dystonia. Won the National Elan Leadership Award in 2002. Our division at Elan was acquired by Eisai in July 2004.
•CNS Division - District Manager -April 1999 to December 2002 - This first position as a manager and led 9 representatives covering products for Parkinson’s Disease, Multiple Sclerosis and Pain. Won Manager of the Year for fiscal year 1999. Won the Circle of Excellence Award for the top district in fiscal year 2000. Promoted to Senior District Sales Manager in December of 2000.
•CNS Division - Sales Representative - July 1997 to April 1999 - My territory included the southern two-thirds of Georgia and the northern two-thirds of Florida. We covered products for Parkinson’s Disease, Multiple Sclerosis and Pain. Finished 2nd out of 77 representatives for our MS and pain products in 1998. Was promoted to District Manager in April 1999.
Other Positions
•RS Medical Account Manager - January 1995 to July 1997 - muscle stimulators and TENS units
•Depuy Motech - September 1993 to December 1994 - spinal surgical instrumentation
•Syntex Laboratories - January 1989 to September 1993 - 1st pharmaceutical position
•Coca Cola USA - NE GA - 1981 to 1986 - Warehouse, Deliver, Merchandising, Customer Service
Education and Training
•Shorter College - Rome, GA - BSBA. Dual Majors - Marketing and Management
•CMR Institute - Roanoke, VA - Advanced Medical Representative in Science and Medicine
•The Wharton School - Eisai Leadership University - Certificate Program
•Georgia Tech - College of Management - Mid-management Certificate Program
Contact this candidate