It Support Desktop

Abdul Aziz Khoso

INFORMATION TECHNOLOGY

Friendly IT Support Technician with 3+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Contact

Phone

+974- 6620 9005

E-mail

******@*****.***

Technical Profile

Microsoft Windows

Office 365

Airwatch

Jamf

Network Configuration

Hardware Troubleshooting

Ticketing System

Competencies

Technical issues analysis

Customer service expert

Desktop support

Application support

Languages

English, Hindi & Urdu

Education

2018 BS-IT: Information Technology

PIMSAT – Karachi Pakistan

Certifications

2013 Microsoft Certified Professional

2020-03 –

12-2022

IT Support Engineer

ELI LILLY and Company (Outsourced via TSM)

Provided IT Support via in Person, over the

phone and via remote access.

Troubleshoot and Diagnose issues across

networking, desktop, mobile, and IT

infrastructure systems.

Training & Teaching of onboarding users about

IT assets, tools & compliance.

Support mobile devices, such as iPads, iPhones,

and Android devices.

Ensure tickets are properly managed, and that

notes are kept up to date.

Supporting and upgrading IT equipment

(PDA/Mobile and Printers) and software.

Manage and support virtual events and

meetings on Go to Meetings and MS Teams.

Monitored company inventory to keep stock

levels and databases updated.

Configured hardware, devices and software to

set up workstations for employees.

Collaborated with vendors to locate

replacement components and resolve

advanced problems.

Contact this candidate