JASMYN LUNA

**** **** ***, ******, ***** ***** · 936-***-****

adt611@r.postjobfree.com

Resourceful and motivated customer service representative with over two years of experience. Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication. EXPERIENCE

SEPTEMBER 2020 – PRESENT

APPAREL STORE TEAM MEMBER, ACADEMY SPORTS + OUTDOORS Provide prompt and friendly service to all customers; Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with the right products;

Learn and implement merchandising guidelines, conduct price changes and zone apparel merchandise; Support customers in all segments of apparel with requests such as SKU or price lookups; Re-work apparel area to ensure store conditions are meeting or exceeding expectations; Rotate to support fitting room requests, and organize items left behind in fitting room to be placed back out on the sales floor;

Required to learn and follow company policies and safety rules; and Perform other duties as needed.

JULY 2019 – FEBRUARY 2020

TEAM MEMBER, CHICK-FIL-A

Performed guest services including greeting customers, and taking customer orders while providing a positive atmosphere;

Operated cash register and received payments from customers in cash or credit card, accurately counted and provided change to customers;

Effectively assisted and resolved customer complaints when appropriate; and Relayed all other customer complaints and compliments to supervisor. EDUCATION

MAY 2021

HIGH SCHOOL DIPLOMA, LUFKIN HIGH SCHOOL

During high school I completed all of my classes with a GPA of 3.0. I also contributed my time to clubs such as, Diamond Dolls, Soccer Sweethearts, Spanish Club, UIL – Spelling, and Journalism. In addition to this, I also participated in cross country, track and soccer. 2

SKILLS

• Excellent customer service orientation

• Ability to connect, build rapport and engage with our customers and other team members

• Punctual, team player who is always willing to

pitch in where needed

• Perform assigned tasks and projects with

exceptional detail while adhering to time

management deadlines

• Effective problem solving and

communication with customers and team

members

• Ability to execute multiple tasks with superior

organizational skills and attention to detail

• Ability to show leadership through times of

struggle but also through teamwork

ACTIVITIES

A passion I have in life is to be successful as an architect and create unique and wonderful models that will go on become great modern spaces. The volunteer work that I did in high school really inspired me to do more. So, once I am financially stable, I would like to give back to the community by opening a veterinary facility to assist lower income families in obtaining the care that they need for their family pets and abandoned and homeless animals.