Front Desk Customer Service

Savannah Nicole Galvez

**** * ****** **. **** Covina, CA 91790 **************@*****.*** 1-626-***-**** Summary:

I am an enthusiastic team player. I have excellent interpersonal skills and can deal effectively with people at all organizational levels. I look forward to the opportunity to deliver meaningful results for my employer. Experience:

● Ziba Beauty Brand Ambassador/Front Desk 03/2017-12/2018 Duties: Front desk of a threading studio. My job is to make sure every client is properly welcomed and ready to check in and seated with an artist. Answer calls and make appointments. Sales and merchandising of make up, maintaining stores and departments appearance, restocking the make up, displays, and racks. Upsold and advertised all promotions. Made sure the studio was kept clean and the studio had all the supplies needed. Handled money opening and closing register.

● Jungle Boys Brand Ambassador 12/2018-02/2020

Duties: Greeted and welcomed patients daily, made sure all first time patients got the best experience. Guided patients through the process of understanding and selecting cannabis products. Promoted a work environment that is positive, customer services oriented, and compliant. Handled cash and upsold patients, also advertised promotions daily, advertised and sold clothing. Stayed updated of new products, strains, changes in law and industry trends in order to provide the highest level of service.

● Stiiizy DTLA Receptionist/Brand Ambassador 02/2020-08/2021 Duties: Working Storefront and welcoming patients daily representing the brand and educating consumers about effects and benefits from consuming marijuana. Created and maintained information of a patient into our database. Always maintained great customer service, informed patients of every requirement needed to come into a licensed dispensary as well as adhering carefully to current MED compliance standards and letting them know their daily limit. Handled Weedmaps online being responsive to reviews/orders/ as well as updating the menu. Answering phone calls, taking orders, also worked curbside. Upsold products and apparel. Opened and closed and always maintained a sanitized facility.

● JC RAD Packing Associate 08/2021-05/2022

Duties: Packaging cannabis and concentrates, working on the production line. Ensured that production requirements and quality standards are met consistently. Complete repetitive packaging tasks such as box assembly, packing, and labeling. Work cooperatively with the production team to meet quotas and goals. Maintained a clean and safe work area. Observe all safety guidelines and compliance.

● The Beads Factory Brand Ambassador 05/2022-07/2022 Duties: Working storefront with Swarovski crystals as well as other arts and crafts. Keeping up with inventory and all the new accessories, promoting and upselling. Responsible for selling beautiful fashion jewelry products and assisting customers with their product needs. Handled store merchandising, stocking and maintenance activities. Assisted the store to achieve its goals. Always acknowledging and greeting customers providing product knowledge and determining the customers needs. Handled returns and complaints and always made sure the store is neat, clean, and organized throughout the day.

● Vapor Devils 07/2022-10/2022

Duties: Face to face customer service, general cleaning up keep up of the store. Daily balancing of the cash register. Money handling opening and closing stores, restocking shelves, helping customers find specific items in store and also on the phone, product demonstrations advertise new promotions and products. Take initiative to complete open tasks. Respond to online messages, emails, keep up to date on social media. Wholesale fulfillment and inventory management.

● Victoria Secrets 10/2022

Duties: Responsible for helping customers find the right product, answering questions about sizing and price, and providing basic fitting services. Processes merchandise to be floor ready and maintains back room and under stock to brand standards. Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase. Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment. Education:

Coronado High School HS Diploma Graduated Class of 2015