Warehouse Associate It Support
Resume:
Khalil Louis
Tucker GA 30084
adt5yy@r.postjobfree.com
Skills
Problem Solving, ITIL, Root cause Analysis, Network Monitoring, Network Device Management, Time Management, SQL, Software Troubleshooting, Strategic Thinking Planning, Application Monitoring, Teamwork, Onboarding, Data Reporting, iOs/Windows Troubleshooting, IT Support, Help Desk Support, Customer Service, Incident Management, Multi-Tasking Experience
FEB 2018 - FEB 2020
GE Digital - Lifecycle Operations Specialist
● Served as central point in Digital Operations Center assisting the expanding workloads of Network, IAM, Compute, Predix technical stacks
● Determining business impact, documenting troubleshooting steps, coordinated effective communications with executive leaders
● Managed critical incidents via Service Now driving million dollar & thousand dollar impact tickets to resolution
● Served as L2 Technician on SDWAN team troubleshooting viptela router and network devices
● Monitored Application & SAPM Account release
AUG 2017 - FEB 2018
GE Digital - MyTech Lounge Specialist, Internship
● Served as direct liaison with end users troubleshooting, pc, network, printer, software and application issues
● Assisted in onboarding new employees with set up of laptop, phone and vpn onto company network
● Transferred files to new laptop from previous for end user seeking new devices
● Performed recovery for devices with system issues
● Drove incident resolutions for end support
● Hired full time at the end of internship
2
AUG 2020 - APR 2021
NAPA Auto Parts, Norcross GA- Warehouse Associate
● Assist is daily shipping/labels of parts to be shipped out to nationwide locations
● Ensured CV shafts, hoses, belts, toolboxes, filter and batteries to be labeled and sent out at specific times
● Maintained balanced relationship with team to ensure proper coordination of daily routines
● Completed daily routines of special orders of thousand dollar impact to be shipped out consecutive times
Education
MAR 2017 - FEB 2020
YearUp, Atlanta GA - Certificate of Completion
Intense training of IT based support including HelpDesk, Microsoft Office, Public Speaking, Network Support, Corporate Training ending with internship of Corporate partner Awards
Year Up - Certificate of Completion - 2018
Atlanta Metropolitan - 18 credits - IT Support
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