Center Representative Call
Resume:
Shajinnina Stevens
Customer service representative
New York, NY 10018
adt5xn@r.postjobfree.com
· Organizational skills and customer service orientation
· Point of sale system
· Call center software
· 25 wpm
Willing to relocate: Anywhere
Work Experience
Server
Sports bar and grill - New York, NY
September 2022 to Present
Front Desk Receptionist
Classic Car Club - Manhattan, NY
June 2022 to Present
• Answer phones
• Print invoice
• Check in members
• Take reservations
• Greets guest
• Maintain calendar
• Data entry
• Light bookkeeping
Warehouse Associate
AMAZON WAREHOUSE - Bethpage, NY
January 2020 to September 2021
· place the packages in the correct location,
· place packages on conveyor
· sort packages.
· Loading and unloading delivery vehicles.
· Inspecting inventory for damage and faults.
· Completes shipments by processing and loading orders.
· placing orders in delivery area.
· packing boxes
Call Center Representative
Duke energy call centEr representative - Atlanta, GA July 2018 to December 2019
· received incoming calls from duke energy customers.
· responsible for taking payments
· giving account details to account holders
· provide money saving options
· start electric service
· stop electric service
· transfer services.
· Handled 170 calls a day
Sales Associate/Manager
Family Dollar - Rockdale County, GA
September 2015 to August 2019
• Trained new employees
• Monitor employees
• Make sure registers were correct
• Help stock products
• Evaluated employees performance
• Served as team lead
• Provided a quick and exceptional customer experience
• Assisted customers with locating items
• Responsible for resolving all customer complaints
• Responsible for auditing and organizing the whole store
• Restocked shelves
Softlines Team Member
Target - Decatur, GA
August 2017 to February 2019
· Folded clothes
· kept sections looking clean and tidy.
· Put away returned clothes and clothes left in dressing room.
· Checked out guest when asked at the register.
· Help put away new inventory
After School Counselor
Frailer center - Decatur, GA
May 2014 to October 2017
Help youth with homework after school
Provide snacks and activities for youth ages 5-17
Server
Taco Mac - Decatur, GA
July 2014 to April 2016
· Took guest orders.
· Possess Pos knowledge
· Offer drink recommendations.
· Provided a friendly smile
· Excessive menu knowledge.
· Carry trays full of food
· Carry trays back with dirty dishes
· Beer knowledge
· Up-sell when appropriate.
· Deliver checks and collect payments.
Education
high school diploma
TOWERS HIGH-SCHOOL
August 2011 to May 2014
Skills
• Organizational skills and customer service orientation
• Point of sale system
• Call center software
• 25 wpm
• Serving Experience
• Load & Unload
• Shipping & Receiving
• Merchandising
• Warehouse Experience
• Order Picking
• Cash Handling
• Packaging
• Materials Handling
• Busser
• RF Scanner
• Order Picker
• Bartending
• Restaurant Experience
• Microsoft Word
• Upselling
• Banquet Experience
• Food Preparation
• Sales
• Cleaning Experience
• Host/Hostess
• Guest Services
• Mac OS
• Customer support
• iOS
• Typing
• Medical terminology
• Hospitality
• Documentation review
• Filing
Certifications and Licenses
CPR Certification
Contact this candidate