Hardware Configuration Technology Specialist

LLOYD GAYHEART

Wilmington, DE · 302-***-****

*******@***.***

Motivated professional with 9 years of experience in strategic planning and program administration with proven success in hardware troubleshooting, problem solving and management of subordinates in a fast-paced work environment. Utilizes productive and efficient management strategies with resources and personnel. Proficient in adhering to stringent reporting deadlines and escalated time frames. A standard setter with the drive to continuously learn, develop and improve. A strong performer who leads by example with high expectations of growth for myself as well as others.

SKILLS

Customer Support and Assistance

Troubleshooting & Diagnostics

Hardware Configuration

Software Update & Patching

Cabling

Communication Skills

People Oriented Player

Managerial Expertise

Relationship Building

Community Outreach

EDUCATION & TRAINING

DELAWARE ARMY NATIONAL GUARD, Wilmington DE

25B MOS, Information Technology Specialist, February 2012 to Present

Certification, U.S. ARMY for MOS 25B, Top Secret/Sensitive Compartmental Information (TS/SCI) Clearance 04/2019

Responsible for maintaining, processing and troubleshooting military Windows computer systems and operations. Install, operate and perform maintenance on equipment and devices and transfer data between information processing systems as well as troubleshoot computerize equipment for hardware and software malfunctions on Cisco routers and military servers. Perform all manner of installing and editing of computer programs and provide technical documentation and maintenance for programs.

CompTia Security Plus Certified (2019)

Installs, operates and maintains Windows computer systems and local area networks (LANS)

Performs system administration (SA and maintains computers and servers within the computing environment (CE) and the network environment

Performs network administration (NA) installs, configures and maintains commercial off the shelf (COTS) equipment (i.e. routers, switches, desktop and laptop computers)

Provide direct support for Information Dissemination and Content Staging

Performs Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction

Assists in the planning, configuration, management and monitoring of the wide area network (WAN)

WORK HISTORY

06/2019 –04/2020

INFORMATION TECHNOLOGY SPECIALIST/ HELP DESK,

Kuwait/Iraq

Helpdesk for Special Operations Joint Task Force creating new accounts, resetting passwords, configured access to servers and file management software for users. Constructed new physical workstations for users around the compound tested performance, functionality and security of workstations while maintaining subject matter expertise on all equipment, aiding in troubleshooting, repair, maintenance and testing communications equipment valued over $4,000,000 in four countries. Currently a non-commissioned officer with the 261st Signal Brigade located in Smyrna, DE.

07/2018 – CURRENT

VOLUNTEER MANAGER, VITAS Hospice healthcare Newark/Millsboro, DE

Managed recruitment efforts through media, web, social media and community outreach. Selected, trained and mentored over 80 volunteers throughout the years in this role. Conducted new volunteer orientation and training sessions to discuss requirements and expectation to have company stay in the guidelines for Medicare reimbursement. Able to use managerial strategies to match volunteers to appropriate opportunities by conducting skill-based assessments and pull the program out of an active performance improvement plan for when the company fell below the 5% Medicare guideline rule.

02/2017 – 07/2018

VETERAN/COMMUNITY LIASION, Vitas HOspice Healthcare Philadephia, PA

Assisted VITAS veteran patients with the process of enrollment and benefits eligibility with Veteran Affairs. Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities to shed light on the veteran community and raised brand awareness. My time in this role I provided community education on hospice 101, promoted company events and senior fairs.

06/2009 – 02/2017

CORRECTIONAL CORPORAL, Delaware Department of Corrections Wilmington, DE

Managed a team of five officers, coordinated shakedowns to locate and remove all unauthorized contraband items in common areas, inmate living area and off an inmate’s person. Supervised 60-100 offenders in a maximum level five prison facility while assigning inmates daily tasks and responsibilities while filling out a daily work log. I demonstrated a leadership role by making improvements to work processes and helping to train others.

EDUCATION

DELAWARE TECHNICAL COMMUNITY COLLEGE, Newark, DE

Associates of Applied Science, Criminal Justice, 12/2005

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