Bobbi Freeland

Customer Service Representative

Contact

Address

Livermore, CA, 94550

Phone

925-***-****

E-mail

adt5vv@r.postjobfree.com

Skills

Excellent written & verbal communication skills

Customer Service

Leadership

Problem solving

Highly Organized

Patience

Attention to Detail

Microsoft Office

Salesforce

Social Media Marketing

Facebook, Twitter & Instagram

Black Knight: CRM banking applications

Personable and dedicated Customer Service Representative providing skills to multi-task in fast-paced working environment. History managing large amounts of inbound/outbound calls and sustaining excellent relationships with customers. Proficient with CRM systems paired with outstanding active listening and critical thinking abilities.

Work History

2020-10 - 2021-10

Customer Representative

Corelogic, Austin, TX

Engaged with 45+ customers per day and addressed tax issues from escalated customers to retain 20 plus customers per month

Reviewed escalated cases for accuracy, explained solutions, and approved order exceptions; Selected to assist in training new agents

Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns

Achieved 98% 5-star customer satisfaction rating for having a friendly, understanding, and patient attitude toward customers

2004-03 - 2020-09

Account Manager

Framemax, Carlsbad, CA

Developed knowledge of the company's service and pricing structures, increasing upsells by 13%

Drove growth by 55%, promoting and selling, products, services, and overall brand

Developed new accounts and broadened existing accounts with B2B vertical

Achieved top sales performer for six consecutive years

Accounts receivable/payables

Drove sales through social media campaigns

Education

1995-09 - 1999-06

Bachelor's Of Art’s in Psychology

University California Santa Barbara - Santa Barbara, CA

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