Customer Representative Service
Resume:
Bobbi Freeland
Customer Service Representative
Contact
Address
Livermore, CA, 94550
Phone
adt5vv@r.postjobfree.com
Skills
Excellent written & verbal communication skills
Customer Service
Leadership
Problem solving
Highly Organized
Patience
Attention to Detail
Microsoft Office
Salesforce
Social Media Marketing
Facebook, Twitter & Instagram
Black Knight: CRM banking applications
Personable and dedicated Customer Service Representative providing skills to multi-task in fast-paced working environment. History managing large amounts of inbound/outbound calls and sustaining excellent relationships with customers. Proficient with CRM systems paired with outstanding active listening and critical thinking abilities.
Work History
2020-10 - 2021-10
Customer Representative
Corelogic, Austin, TX
Engaged with 45+ customers per day and addressed tax issues from escalated customers to retain 20 plus customers per month
Reviewed escalated cases for accuracy, explained solutions, and approved order exceptions; Selected to assist in training new agents
Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns
Achieved 98% 5-star customer satisfaction rating for having a friendly, understanding, and patient attitude toward customers
2004-03 - 2020-09
Account Manager
Framemax, Carlsbad, CA
Developed knowledge of the company's service and pricing structures, increasing upsells by 13%
Drove growth by 55%, promoting and selling, products, services, and overall brand
Developed new accounts and broadened existing accounts with B2B vertical
Achieved top sales performer for six consecutive years
Accounts receivable/payables
Drove sales through social media campaigns
Education
1995-09 - 1999-06
Bachelor's Of Art’s in Psychology
University California Santa Barbara - Santa Barbara, CA
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