Customer Service Activities Director

Mara Barr

Detail oriented Charter Coordinator with over 30 years of experience in reservation service and customer service. Skilled at problem solving and customer relations. Adept at payment processing and invoicing. Contributions to success in the Charter Industry. Proven success in leadership, operational excellence and organizational development with a keen understanding of all elements of private jet charter.

WORK EXPERIENCE

Manager of Roadshow Services

Business Jet Access

11/2010 – 2/2022 Dallas, TX

Achievements/Tasks

Manage quality communications, customer service and product representation for each client. Achieve high sales percentage with a value-focused customer service approach. Develop relationships with loyal clients. Ensure client’s demands to be satisfied. Work under strict deadlines and respond to service requests and emergency callouts.

Charter Sales and Dispatcher

Tavaero Jet Charter

08/1998 - 10/2010, Houston, Texas

Achievements/Tasks

Charter Sales including Air Ambulance. Operate 24/7 for retail clients. On call with duties that included sales, aircraft and pilot scheduling, catering, invoicing and transportation.

CERTIFICATES

Empowered Leadership Course Completion (08/2001 - 12/2001)

maximize performance, assess the ethics of actions, learn to be a better mentor, and communicate more clearly.

NBAA / NTAA Approved Seminars Completion

EDUCATION

English Literature

University of Wisconsin Milwaukee

08/1986 - 09/1987,

SKILLS

VOLUNTEER EXPERIENCE

Volunteer

Bluebonnet Elementary

08/200 - 12/2006, Flower Mound, TX

Elementary School Tasks/Achievements

Education duties included Substitute Teaching, Front Office,

Activities Director

Educator

St. Francis

08/2004 - 11/2006, Grapevine, TX

Tasks/Achievements

Educator responsible for 25 students. Including curriculum and Arts

ORGANIZATIONS

National Business Aviation Association NBAA Member (12/2007 - Present)

Convention Set up and take down. Coordination with other charter companies

SUPPORTED CAUSES

INTERESTS

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