Customer Service Shift Manager

Teresa Ollison

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. 903-***-**** adt5ui@r.postjobfree.com

WORK EXPERIENCE

B & B Plumbing — Full Charge Bookkeeper

Alorica — Presidential Appeals

Protection One — Dispatcher

T-MOBILE — Customer Retention

Teletech — Tax Software Support

Koch & Company — Supervisor

Self Employed — Daycare Provider

09/2007 to 04/2009, Durant, OK

Full Charge Bookkeeping, O ce Manager

Oversight of all banking, payroll, AR and AP, Inventory, taxes monthly, weekly, and yearly. Managed staff of 10 individuals including hiring and terminations.

05/2009 to 04/2011, Durant, OK

Customer service retention team for Verizon DSL internet Residential and Business 05/2011 to 10/2012, Wichita, KS

Manage and Dispatch Authority if required for Consumer Alarms 03/2012 to 12/2013, Wichita, KS

Customer Retention

10/2013 to 04/2014, Wichita, KS

Turbo Tax Software Support Level 3

Customer Retention

04/2016 to 05/2018, Topeka, KS

Glue line supervisor for cabinet manufacturing warehouse 05/2018 to 05/2019, Durant, OK

RKT Enterprises — McDonald’s Shift Manager

Visionary Insulation — Production Manager

EDUCATION

Dunbar Adult Education — GED

Wichita Business College — Professional Legal Secretary Southeastern Oklahoma State University — Accounting Daycare Provider

11/2019 to 04/2021, Durant, OK

Shift Manager

04/2021 to Present, Denison, TX

Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. 08/1985 to 05/1986

05/1990 to 08/1991

Paralegal

08/2001 to 05/2004

Accounting Major

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