General Manager Customer Service

ROBERT A LONG

*** ******* ***

ROCHESTER, NY. ***20

cell- 951-***-****

**************@*****.***

Summary of qualifications

Over 30 years experience in Restaurant Management; Construction; and Automotive. Competencies include: General Management, Budget/P&L Plans, Daily/Weekly Sales Figures and Usages, Staffing, Training, Inventory, Cost Controls, Advertising/Marketing, Purchasing, Customer Relations.

Work Experience

Rochester Colonial, Rochester, NY. 3/2022-10/2022

Carpenter

Building windows and doors for residential homes

Pink Rose Home Services, Rochester, NY. 9/2021-3/2022

Bathroom remodeling-start to finish, to include plumbing,

electrical, drywall, counters, cabinentry, & flooring

Homestead Remodeling, Rochester, NY. 5/2017-9/2021

Carpenter

Perform all tasks associated with remodeling and construction,

to include kitchens, bathroom, and home additions.

Rochester Remodeling & Home Builders, Rochester, NY. 6/2016-4/2017 Lead Carpenter

Perform demolition as needed, follow Blueprints as specified for remodeling and building, perform all tasks involved with building and remodeling, oversee all work being done, and customer Satisifaction.

Bob Long Construction, Rochester, NY. 6/2001-6/2016

Owner/ Operator

Network for clients, provide estimates, bids, schedule work, order materials and equipment, equipment maintenance, safety, staffing/training, payroll, inventory, advertising, follow-up with clients to ensure job satisfaction.

Autozone, Rochester, NY. 6/2014-6/2015

General Manager

P&L plan and budgets, oversee daily operations, ensure product displays are current, inventory, staffing & supervision, training and certifications, and daily monitoring of pricing changes.

Soboba Casino, San Jacinto, CA 5/2007-8/2008

Maintenance Supervisor

Duties included accepting work requests and converting to work orders, distribute/assign work orders to proper trades, order materials/ equipment, follow- up on work in progress, training, safety, daily work assignments to grounds workers, respond to emergency calls, set up/break-down special events on and off property.

Valvoline Instant Oil Change, Rochester, NY 5/1999-5/2001

General Manager

Responsibilities included daily service center operations, multi-store/unit oversite, daily/weekly sales figures & usages, yearly budget P&L plans, staffing & supervision, training/certifications, inventory, cost control, ordering, & customer satisfaction.

Kearny Mesa Dodge, San Diego, CA 1/1999-4/1999

Vehicle Salesperson

Customer service, vehicles sales, paperwork filing, customer follow-up/satisfaction,

training of co-workers

Kearny Mesa Ford, San Diego, CA 12/1997-12/1998 Vehicle Salesperson

Customer service, vehicles sales, paperwork filing, customer follow-up/satisfaction,

training of co-workers

Valvoline Instant Oil Change, Rochester, NY 8/1995-12/1997

General Manager

Responsibilities included daily service center operations, daily/weekly sales figures & usages, yearly budget P&L plans, staffing & supervision, training/certifications, inventory, cost control, ordering, & customer satisfaction. Also acted as area manager as needed, conducting all staff orientations for 13 locations.

The Ground Round Restaurant, Rochester, NY 8/1994-8/1995

Assistant General Manager

Responsible for Store Operations to Include, Daily/Weekly Sales Figures & Usages, Inventory, Par Levels, Staffing, Training, FOH Management, Kitchen Management, Bar Promotions, Accounts Payable & Receivable.

Chi Chi's Mexican Restaurant, Rochester, NY 8/1991-8/1994

Assistant General Manager

Achieved Profit Objectives Three Years in a row, Successfully Test Marketed New Menu Items for Corporate Office, Initiated In- House Promotions in Cooperation with Local Venders, Managed Day to Day Operations as well as Maintaining Schedules for 80+ Employees.

The Pomerado Club; Bogarts Pizza & Deli, Poway, CA 4/1987-7/1991

General Manager (two Locations)

Responsibilities Included Opening Pizza Place, Overseeing Daily Prep and Par Levels, Purchasing, Inventory, Scheduling, Banking, Payroll, Catering. Assisted in Design and Startup of Restaurant and Banquet Hall in Existing Night Club, Hired and Trained Staff of over 50 Employees for Night Club and Restaurant.

Service America, San Diego, CA 7/1986-4/1987

Assistant Bar Manager, Super bowl XXI, Pasadena, CA

Hospitality Manager, Long Beach Grand Prix, Long Beach, CA

Education

Hotel & Restaurant Management Certificate

Long Beach City College, Long Beach, CA.

Military

U.S. Navy- USS Ranger CV-61 1983-1986 Honorable Discharge

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