Service Representative Support
Resume:
Dejha Wilkins
North Little Rock, Arkansas 72116
**************@*****.***
OBJECTIVE: Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
SKILLS:
Communicates well
Organized
Problem-solving
Demonstrating a personal, enthusiastic attitude
Exceptional writing skills and use of Microsoft outlook, excel and PowerPoint
WORK EXPERIENCE:
Alorica Tech Support Representative Tier 1 Remote
May 2022-current
Supported customers with basic technical support for current and past software releases.
Assisted clients with general support for hardware, peripherals, network connections, and external software.
Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Alorica customer service representative Remote
October 2020- May 2022
Respond to telephone inquiries and emails that provide quality service to customers about the availability of products and orders
Memorized company product promotions and offerings and walked customers through the best options
Recommended solutions within customer budget
Listen attentively to customer needs
Worked with high call volume
TRITON DEFENSE HR/Recruiter
August 2019 – July 2020
Evaluated source of hire metrics and proposed improved strategies to source candidates via social media, career webpage and job boards; decreased time to hire by 5 days in 2 months
Improved quality of hire with comprehensive job role descriptions, requirements and qualifications
EDUCATION:
University of Central Arkansas, Conway AR. Degree: Bachelor of Science
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