Communications Operator Security Officer

AMUL GUPTA

+91-938******* A **, Tibetan colony, Dharawali, Titan Road, Dehradun, 248001 **************@*****.***

OBJECTIVE:

To have a flourishing and progressive career with an organization of repute with pan India presence. Work with integrity and conscientiousness, to be able to live up to the organizations expectations and deliver timely on the goals assigned.

COMPETENCIES:

Proactive, Multi-tasking, People management skills, Creative, Problem-solving skills, Marketing skills, Budgeting

EDUCATION:

EXPERIENCE

I-energizer (flipkart process)

Customer Service Executive Dehradun (April 2022 October 2022)

Resolved Flipkart customer complaints regarding deliveries, price mismatch, damaged products, inappropriate behavior of the delivery persons

Followed up with customers to make sure that they dont have any further issues

Occasions - the Event Makers

Co-founder, Event Management Company Dehradun (Nov 2018 - Feb 2020)

Promote the brand in the local community through word-of-mouth and events

Devised season-based marketing strategies, promoted events through brand marketing

Established multiple partnerships including tie-ups with orchestras, decorators, and florists.

Organized major events such as Diwali and New Years eve celebrations and other celebrations such as birthdays, cocktails and bachelor parties. Managed end to end program from rolling out invitations to arranging music, food, decorations, ensuring exemplary customer satisfaction through personal supervision of the entire event.

Pantel Communications Limited

Technical Support Executive Dehradun (Sept 2017 - Feb 2018)

Trained new associates on ways to achieving maximum conversion and best practices for out-bound calling.

Understand customer pain points, provided best solution to the customers.

Fiesta Restaurant and lounge

Restaurant Manager/Part-time Event Management Dehradun (July 2017 - Sept 2017)

Hire and manage restaurant staff, train new and current employees on proper customer service practices

Organize and supervise staff shifts

Ensure compliance with hygiene, sanitation, garbage and safety regulations

Actively collected customer feedback and responded efficiently and accurately to customer complaints ensuring customer delight

Organized cocktail/birthday/bachelors parties for over 100 people.

The shipping corporation of India Ltd Worldwide (2010- 2012)

Sailed on various tanker ships like LPG, Chemical and Crude Oil tankers.

Ship-navigation, watch-keeping, vessel steering and safety duties. Preparing vessel for various cargoes. Assisted Chief officer in planning and preparing for cargo operations including vessel stability/stress calculations, cargo calculations, tank cleaning, maintenance jobs and vetting and other inspections. Multiple roles during cargo loading / unloading operations, such as hose/manifold connections, lining up systems for receiving/discharge of cargo, examining health and performance of cargo tanks under supervision of chief officer. Assisted with routine testing/ repair / calibration of various deck/ navigation & radio communication equipment including miscellaneous seamanship jobs.

Government Certified/Licensed operator in radio communications (Global Maritime Distress Safety Signal)

Accomplished various courses in the shipping field such as Ship Security Officer, Advanced Medical First Aid, Advance Fire Fighting, Electronic chart display and Information System, Radar Observer and Simulator course, Proficiency in Survival Craft and Rescue Boats

Extra-Curricular:

Awarded 2nd position in food craft competition during education days

Organized multiple food outlets at a city food festival

Participated in state-sponsored youth mountaineering and trekking event

Like singing and playing the guitar

Certifications through Government of India Ministry of Surface Transport

Advanced Medical First Aid

Advance Fire Fighting

Personal Safety and Social Responsibility

Licensed - Radio Communications Operator

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