CHARMI PATEL

QA Analyst/QA Lead/QA Manager

# 313-***-**** - adt5mj@r.postjobfree.com + Dallas, TX 75243 www.linkedin.com/in/charmi-patel-351560b1 * US CITIZEN EXPERIENCE

Test Manager

Walgreens - Contract

02/2022 – 08/2022 Remote

- Creating Test Plans, Test Cases, Test Scenarios, Test Scripts, Expected/Actual Results for a New Facility Software

- Creating Test Strategy and Kick-Off meeting deck

- Defining Severities, Test Statuses and Defect Statuses

- Creating Defect Management Template

- Managing, leading, and assisting a team of up to 10 QA testers/users/client with test executions/test cases/navigating system

- Working directly with a Program Manager on Daily Basis

- Creating daily Test Status and Defect Status Reports for internal team and users/clients for Functionality & UAT Testing

- Bringing-up open defects to discuss into Defect Triage Meetings Business Systems QA Analyst

CBRE - Contract

06/2021 – 12/2021 Remote

- Analyzing, Writing, testing requirements under a defined Epic - adding User Stories/Bugs/Acceptance Criteria in JIRA for Real Estate Software

- Attended Stand-up/Scrum meetings to discuss on user stories/bugs created/resolved to push it to Production using Agile Methodology

- Creating mock-ups, testing, analyzing, writing requirements, find bugs and reporting to resolve

- Meeting with BUs/UX designers 2-3 times a week to gather, understand, knowledge-share, and present the accomplishments for approval/feedback

- Reviewing/Testing/Approving resolved User Stories/bugs in JIRA QA Analyst

BenefitMall - Fulltime

04/2019 – 06/2021 Remote

- Trained other QAs on the Team for testing Plans, Rates, Benefits, QA Workflow, Tools and Techniques, Maintain Carrier Relationships for Healthcare Client Quoting System

- Created Test Plans, Test Cases, Tested, Positive/Negative/API Plans/Rates/Benefits for coverages: Medical, Dental, Vision, Life, STD, LTD, Vol/Non-Vol plans for up to 100+ clients updates like monthly, annually, and quarterly basis

- Provided feedback to QA Manager for a QA Process Improvements

- Excessively used DevOps to work, track, manage and communicate with team daily following Agile Methodology

SKILLS

Test Plan Test Cases Analyzing

Writing Business Requirements

Agile DevOps JIRA Jenkins

SDLC Methodology Manual Testing

Automation Testing Defects/Bugs

Resolutions QTP Load Runner

Defect Elimination Bringing Resolutions

Business Systems QA Analyst

Dynamic Public Safety (DPS) – Fulltime

04/2018 - 02/2019 Remote

- Created Business Requirement documents in Jira/Confluence for Criminal/Jail/Law Software

- Creating mock-ups, testing, analyzing, writing requirements, find bugs and reporting to resolve following Agile Methodology

- Meeting with SME/Manager 2-3 times a week to gather, understand, knowledge-share to proceed further

- Analyzing, Writing, testing requirements under a defined Epic - adding User Stories/Bugs/Acceptance Criteria in JIRA

Junior QA Analyst

Quality Logistics Systems - Contract

07/2017 - 03/2018 Dallas, Texas

- Provided best solutions to customers based on each issue on Warehouse Database Software

- Trained customers on self-troubleshooting and self-solving techniques

- Excessively worked on Excel and Warehouse Database for researching the pricings, products location, driver pickup, etc.

QA Analyst (EDI)

Employee Health Insurance Management, Inc. (EHIM) - Contract 03/2017 - 06/2017 Southfield, Michigan

- Analyzing EDI Errors on Daily Report and Finding Solutions/take action to minimize/eliminate Errors completely

- Contact Customers to update their PHI Info and update systems on Employee Health Pharmacy Software Writing User Stories, Acceptance Criteria, Creating Test Plan, Test Cases using JIRA QA Systems Analyst I, II

Blue Cross Blue Shield of Michigan (BCBSM) - Contract 12/2011 - 02/2017 Detroit, Michigan

- Worked on Multiple Teams/Projects and different roles and responsibilities over the 6 years: Auto CDH/EAV Production Support, NASCO Accumulator Solutions, and ICD 9-10 Code Conversions, Benefits & BCR Unit

- Created, processed, and finalized medical/pharmacy/professional/facility claims following eligibility HIPPA 834, 835, 837, 270, 271 changing all PHI info along with codes: Diagnosis/Procedure/Surgical/Type of Service/Place of Service etc. on NASCO Mainframe Claims Software for different Subscribers/Providers/Group- Section-Package

- Experience in Compliance Testing following HIPAA regulations and Computer System Validations (CSV)

- Performed different testing like smoke, sanity, ad-hoc, positive, negative, unit, system integration, functional, regression, security on EDI Transactions for each claim. EDUCATION

Bachelor of Science in Biochemistry GPA

American International College (AIC) 3.0 / 4.0

09/2006 - 05/2011 + Springfield, Massachusetts

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