Customer service
Resume:
Mariela Jimenez
San Antonio, TX *****
*****************@*****.***
Ability tp prioritize and meet operational deadlines in a demanding, fast-paced environment. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Valle & Associates insurance - San Antonio, TX
April 2019 to April 2021
would write auto, home and commercial policies. I also worked as a mobile agent. Marketing to car dealerships and apt complexes and also collect money for any policy that was written at car dealership. I also received payment and processed endorsements for customers. I also took care of any deposits for my location. I was averaging 100 polices per month. Data entry, sales and customer service was also a very important part of my job.
Leasing Agent
Villa Rodriguez Apt - San Antonio, TX
March 2018 to March 2019
On a daily basis I would open up model, made sure our balloons were fresh and put out throughout our community. I also had fresh snacks,fresh coffee, and cleaned office before I open the doors. I received rent, gave prospects tours of our community, received applications, screened prospects, helped prospects fill out compliance paperwork and sent paperwork to compliance department to get prospects approved.
I also re certified any of our tenants that were up for renewal. I walked various units to make sure they were ready to lease. I walked the property for any tenants that were in violations of the contract and our guidelines. I also went out marketing for our community Insurance Agent
GENERAL AUTO INSURANCE - San Antonio, TX
January 2016 to April 2018
I wrote auto, home and auto insurance. I mainly worked as a mobile agent with dealerships.i wrote and average of 30 policies a week. I processed payment, endorsements and verified coverages to lienholders. I would call all customers that were cancelled to try go get them reinstated. I also helped translate for Spanish speaking customers.
Ins Agent
Red Rock Insurance - San Antonio, TX
October 2015 to March 2016
I would write auto, home and commercial policies. I also worked as a mobile agent. Marketing to car dealerships and apt complexes and also collect money for any policy that was written at car dealership. I also received payment and processed endorsements for customers. I also took care of any deposits for my location. I was averaging 100 polices per month. Data entry, sales and customer service was also a very important part of my job.
Ins Agent
Direct Auto Insurance - San Antonio, TX
May 2014 to July 2014
Taking payments, answering phones, data entry, marketing Ins Agent
Pro Tax Plus - San Antonio, TX
May 2013 to April 2014
data entry, answered phones, called cancellations, wrote policies, marketing, set up appts, and prepared taxes.
Insurance Agent
Freeway Auto Ins - San Antonio, TX
May 2009 to April 2013
Maintain file documents, data entry, translated for spanish speaking customers, received payments from customers, gave quotes to new customers, searched for the best insurance company that suits my customer. Also called clients who let insurance lapse and try to get them to come back in to restart policy. Called back any quotes that were given over phone and adjusted price in any way possible to satisfy customer. Tried to requote and give better price. Verified ins to lienholders. Prepared daily deposit after my shift. Also went out marketing to car dealerships to obtain business. Writing an average 80-100 policies a month on my own. Maintain excellent in my sales and work my hardest to close every sale I have.
Customer Service Rep
General Auto Insurance - San Antonio, TX
November 2004 to March 2009
I file documents, type, give quotes over phone, take payments, started new policies for new customers, prepare daily deposit for my own drawer, verify information for lienholders, translate for Spanish speaking customers. call cancelled customers to try to maintain their business. I also have done tax returns for the past 3 yrs and have over 10 years of customer service experience. Customer Service Rep
Best Rate Insurance - San Antonio, TX
September 2003 to October 2004
filed documents, answered phones,gave quotes over phone,received payments,wrote new auto policies,data entry,prepared daily deposit and deposit at bank daily, verified insurance for lien holders, translated for Spanish speaking customers
Customer Service Rep
Raul Benitez Insurance - San Antonio, TX
August 2002 to February 2003
data entry, answered phones,filed documents, gave quotes over phone, wrote auto and home policies, verified insurance for lien holders and mortgage companies received payments, translated for Spanish speaking Customers.
Customer Service Rep
Farmers Insurance - San Antonio, TX
February 2002 to June 2002
data entry, answered phones, filed documents,received payments, called our insured to make appointments when their car or home insurance was about to renew so we could give them better rates,translated for Spanish speaking customers.
WIC Clerk
Centro Del Barrio WIC - San Antonio, TX
December 1998 to June 1999
I filed, answered phones, typed, prepared file for participants who either there to begin to receive vouchers or were there to recertify for there children. I also translated for Spanish speaking participants. Customer Service Rep
Allstate - San Antonio, TX
October 1997 to April 1998
I files, typed, answered phones, gave quotes over phone, worked on auto and home insurance, took payments,
Education
High School Diploma
Memorial HS - San Antonio, TX
June 1996
Skills
• 10 key calculator
• Microsoft Word
• Microsoft Excel
• Insurance sales
• Sales
• Spanish
• English
• Bilingual
• Cash application
• Windows
• Account reconciliation
• Tax Experience
• Property Leasing
• QuickBooks
• Office Management
• Interpretation
Languages
• English - Expert
• Spanish - Fluent
Certifications and Licenses
Property & Casualty License
Contact this candidate