Entry Clerk Data
Resume:
Valerie Madero Herrera
Office Assistant
San Antonio, TX 78250
*************@*****.***
Seeking a challenging and rewarding position where prior experience, personal ability, and a commitment to professionalism would be of value.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Fulfillment Center / QVC, Qurate Retail Group - San Antonio, TX April 2021 to April 2022
Answer calls regarding products sold. Take payment for products. OK Customer Service Associate
OneSupport - San Antonio, TX
November 2020 to February 2021
Work from home remote telephone customer service for Frontier Residential cable, internet and phone service
Customer Service Representative
Conduent - San Antonio, TX
July 2019 to September 2020
Take calls for Florida Blue health insurance regarding benefits and payment options Cashier/Sales Associate
Walmart - San Antonio, TX
October 2016 to January 2018
Cashier, sales associate, customer service
Data Entry Clerk
Spectrum / Brookdale Associates - San Antonio, TX
January 2017 to August 2017
Data entry, process business phone service conversion to fiber optics, use of Excel, Salesforce, and office equipment
Data Entry Clerk
Robert Half Office Team - San Antonio, TX
April 2016 to November 2016
Customer service, data entry, various office duties Loan Processor
USAA - San Antonio, TX
August 2015 to March 2016
Process consumer loans, address customer issues, quality check credit card applications, create spreadsheets
Office Assistant
Coca-Cola - San Antonio, TX
July 2015 to August 2015
Responsibilities
Cash out driver's till, data entry, copy machine, money counter Skills Used
Data entry, 10 key, Excel, Windows
Tax Clerk
Becton Dickenson via ObjectWin Technology Inc - San Antonio, TX April 2014 to May 2014
* Office support for certification of tax exempt status
* File, copy, scan, create documents and spreadsheets Technical Specialist
Sears Holdings Corp - San Antonio, TX
February 2013 to March 2014
Telephone troubleshooting for laundry and kitchen appliances Customer Advocate
XL Health - San Antonio, TX
September 2012 to December 2012
Verification of Medicare applications during enrollment season Customer Care Representative
Caremark, Inc - San Antonio, TX
November 2011 to July 2012
* Managed prescription benefits via telephone
* Customer Compliment Calls to Manager
Loan Servicing Specialist
Wells Fargo - San Antonio, TX
September 2011 to November 2011
Loan research, Data entry, Copy, Fax, Mail distribution Assist clients
Internet Client Services - San Antonio, TX
March 2007 to September 2011
with online banking and troubleshooting
* High Score Client Feedback Surveys
* Customer Compliment Calls to Manager
Order Entry Specialist
QVC - San Antonio, TX
September 2006 to January 2007
Order entry and inquiry regarding products
General Office Clerk
American Funds Capital Group - San Antonio, TX
January 2006 to August 2006
* Assist with filing, faxing, typing, and data-entry
* Answer multi-line phone, Mail delivery throughout facility Customer Care Representative
Caremark, Inc - San Antonio, TX
May 2000 to December 2005
* Customer service regarding prescription benefits
* Top Quality, Top Productivity, Perfect Attendance
* Liaison to billing, pharmacy, claims, and therapeutic services Accounting Office Clerk
Jana, Inc - San Antonio, TX
April 2000 to May 2000
* Answer Multi-line phone, take messages
* Route mail, file, fax, copy, data entry
Support Technician
L.I.C - San Antonio, TX
August 1999 to January 2000
* Complete health insurance claims
* Data entry, copy documents, intranet use
Customer Care Representative
Southwestern Bell Wireless - San Antonio, TX
December 1998 to March 1999
* Service Activation, Credit Evaluation
* Troubleshoot cell phone service
* Billing and Customer Correspondence, Competitor Research Customer Care Representative
PageMart - San Antonio, TX
August 1992 to December 1998
* Service Activation, Credit Card Payments
* Troubleshoot paging service
Switchboard Operator
St. Edwards University - Austin, TX
August 1988 to May 1992
* Answer multi-line phone, Assist with copy machine as needed
* Take messages for faculty, staff, and students
Education
University of Texas at San Antonio - San Antonio, TX 1992 to 1994
High school diploma in Interdisciplinary Education St. Edwards University Austin - Austin, TX
1988 to 1992
Skills
• Microsoft Office (10+ years)
• Excel (3 years)
• Salesforce (1 year)
• Customer Service (10+ years)
• Oracle (5 years)
• Avaya (10+ years)
• Powerpoint (1 year)
• Typing (10+ years)
• Filing (10+ years)
• Fax (10+ years)
• Copy Machine (10+ years)
• Data Entry (10+ years)
• Cashier (1 year)
• Order Entry
• 10 Key Data Entry
• Eclipse
• Web Services
• Microsoft Excel
• Childcare
• Teaching
• English
• Windows
Additional Information
Proficient in Word, Excel, PowerPoint, Salesforce, Access, Aspect, Eclipse, Intranet: Source, Email, Fax, Copy, 10-key 9000+ kps, Typing 45+ wpm
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