Customer Service Assistant Manager
Resume:
Vanessa Moore
Hard Worker
Indianapolis, IN *****
adt5k1@r.postjobfree.com
I am a hard worker, learn quickly, and love learning new things. Authorized to work in the US for any employer
Work Experience
Assistant Manager
PLS - Indianapolis, IN
December 2021 to Present
As an ASM for PLS I was responsible for paperwork, training, customer service and counting money daily. I also was responsible to answering emails and calling to collect debts from various companies. Assistant Manager
Citi Trends - Indianapolis, IN
March 2021 to December 2021
1. Open/close
2. Scan in deliveries
3. Count drawers for opening/closing
4. Secure safe drops
5. Customer service
Assistant Store Manager
Casey's General Store - Indianapolis, IN
March 2019 to February 2021
• Opening/Closing the store
• Do paperwork for pervious day
• Prepare bank deposits for bank runs
• Acting store manager in store managers absence
Lyft Driver
Uber/Lyft - Indianapolis, IN
May 2019 to March 2020
Pick up and drop off riders
Shift Supervisor
PLS Financial Services - Indianapolis, IN
December 2018 to May 2019
1. Assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. 2. Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
3. Directing the activities of all employees during his/her shift. Ensuring exceptional customer service, maintaining company standards of quality and other duties as assigned. Execute check cashing approval level not to exceed authorized limit. Resolve and document customer complaints. 4. Receiving large sums of money to store, counting safe before and after shift. Cashier Supervisor
Burlington Stores - Indianapolis, IN
November 2017 to October 2018
I started off as a cashier and a month later my manager said she seen my potential and asked if I would like to be a supervisor of course I said yes which made me a part time css As a Css my job is to make sure all cashiers are moving sufficiently and nothing is holding them back, while making sure guest are satisfied with their shopping experience.
Head Housekeeper
Motel 6 / Studio 6
February 2017 to October 2017
2 months as a housekeeper at Motel 6 I became the head housekeeper (supervisor) my duties consisted of making sure the establishment was up to expectations while also cleaning up to 10 rooms Education
High school diploma in General
Central High School - East Chicago, IN
August 2002 to June 2004
Skills
• Food Service, Customer Service, Crew Member, Shift Supervisor (3 years) Assessments Customer Focus & Orientation -- Highly Proficient July 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share
• assignment/tjzs8ara-8gvs6x3 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Store Management Experience
• Customer service
• Assistant manager experience
Assessments
Front Desk Agent (Hotel) — Expert
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Delivery Driver — Highly Proficient
November 2020
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer service — Highly Proficient
June 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Security guard skills — Highly Proficient
February 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Work style: Reliability — Completed
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Supervisory skills: Motivating & assessing employees — Highly Proficient June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Customer service — Highly Proficient
June 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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