Mobility Specialist Customer Service
Resume:
Rasheed Khan
Cutler Bay, FL 33189
************@*****.***
KEY COMPETENCIES
Strategic Planning • Process Support • Asset Management
Data Analysis • Risk Analysis
PROFESSIONAL EXPERIENCE
AT&T Business Mobility Specialist June 2022 - Present
Alorica
•Enhance customer retention and satisfaction by providing outstanding and prompt cservices
•Understand customer needs and recommend appropriate products and rate plans
•Maintain up-to-date knowledge about products and services
•Develop innovative ways to sell products and services
•Handle large volume of customer calls efficiently
•Address and resolve customer concerns promptly
•Attend to customer queries about services, equipment, promotions, roaming and billings
Customer Service, Sr. Operations Technician July 2018 – May 2022
Badcock Home Furniture
•Evaluate damages and select appropriate methods of repair and/or restoration for wood furniture, leather, fabric and upholstery
•Strong commitment to safety policies and procedures and ability to promote awareness with team members
•Adhere to all standard operating procedures and ensure daily/weekly/monthly performance levels are achieved
•Maintain inventory and stock records within refurbishing department and order supplies required to perform daily tasks
•Applying the highest level of professionalism, courtesy, and customer service while interacting with our customers and working in their homes
•Organizing and managing time effectively
Furniture Repair Technician II, Wood & Leather Specialist February 2014 - January 2018
Macy’s Department Store & Co.
•Repair, replace or adjust damaged furniture with tools and chemicals
•Mix and blend wood stains to match original finish
•Remove furniture finishes by using applicable chemicals and/or sanding
•Paints, glazes and/or refinishes furniture to original vendor specifications
•Use workroom tools to spray fabric and shrink wrap goods
•May occasionally need to travel to customers’ homes for repairs
•Ensures quality and timely completion of work
•Maintain good housekeeping
Furniture Repair Technician II, Wood & Leather Specialist February 2014 - January 2018
On-Site Furniture Restoration
•Liaise with clients to discuss and agree on the conservation or restoration of a piece of furniture
•Assess the state of the furniture to decide on the best way to restore or conserve it
•Providing the client with an estimate for the services rendered
•Offer advice and guidance to clients on how to care for their restored furniture
•Use a range of skills such as Boulle work, cabinet making, French polishing, gilding, lacquer work, seat weaving, textile conservation, upholstering, veneering and wood turning
ADDITIONAL EXPERIENCE
Notary / Officer of the Court
2021 to Present (Intermittent/Ongoing Basis)
•Authorized to perform certain legal formalities, especially to draw up or certify contracts, deeds, and other documents for use in other jurisdictions
•An official with legal authority to say that documents are correctly signed or true or to make an oath
Class A CDL
2012 to Present
•Allows you to operate a truck with a gross vehicle weight rating (GVWR) of up to 26,001 pounds
Skills
Communication Skills
Interpersonal Skills
Organizational Skills
Training and Presentation Skills
EDUCATION
Miami Douglas Macarthur South Senior High School
2000-2004
REFERENCES
Available upon request
Contact this candidate