Sales Associate Customer Service

Hawwawou Barry

Summary

Knowledgeable Ride Hostess and Sales Associate fluent in English and Fulani and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Motivated Sales Associate with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

SKILLS

●Bilingual

●Sales expertise

●Store opening and closing

●Cash Handling

●Cash register operation Organization

●Fast learner

●Customer service

●Team management

● Relationship development

●Problem resolver

●Great communication skills

EXPERIENCE

Sesame place Ride Host/ Hostess

07/2019 - 11/2019

● Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.

●Helped children and families find favorite attractions and characters to optimize guest experience.

●Enforced company policies while maintaining a cheerful, supportive approach to guests.

●Operated rides, including Oscars Wacky Taxi and Grover's Vapor Trail and to delight guests and contribute to wonderful park experience.

●Greeted guests and answered general questions about the park and attractions.

●Delivered friendly, prompt customer service to visitors of attractions.

●Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

●Operated rides and attractions according to written guidelines to reduce injuries.

●Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.

●Latched safety gate after guests entered and exited to avoid unauthorized access to the attraction area.

Marshall’s Sales Associate/ Cashier

07/2020 - 07/2021

●Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

●Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

●Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-Find merchandise at diverse locations.

●Balanced and organized cash register by handling cash, counting change and storing coupons.

●Helped customers manage large purchases by collecting items from shelves and storage locations.

●Kept my register and area clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

●Greeted customers entering the store and promoted sales or special programs.

●Worked closely with my manager to solve problems and handle customer concerns.

●Increased customer satisfaction by Engaging with them Maintained customer satisfaction while handling their product returns quickly and professionally.

●Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

●Answered questions about store policies and concerns to support positive customer experiences.

●Organized store merchandise racks and displays to promote and maintain visually appealing environments.

●Folded and arranged merchandise in attractive displays to drive sales.

●Approached browsing customers to initiate conversations to determine buying preferences.

●Energized and motivated in performing sales floor activities including merchandising and selling.

●Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.

●Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

●Helped customers locate appropriate store locations of any type of products, answered questions about products and provided solutions for various issues.

H&M Retail Sales Associate/Cashier

07/2021 - 01/2022

●Helped customers by answering questions and locating merchandise.

●Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

●Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

●Initiated friendly conversation with customers to determine the level of assistance required.

●Followed company policies, rules and procedures to promote company goals and maintain safety.

●Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

●Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

●Calculated pricing, applied discounts and collected payments to process transactions.

●Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

●Answered questions about current promotions and resolved issues according to store policies.

●Handled price checks, merchandise transfers and fitting room returns to keep the store orderly and efficient.

●Completed assigned training to stay updated on important policies and procedures.

●Offering coupons and special deals to increase the quantity of customer spending.

Jimmy Jazz(Snipes) Sales Associate/ Cashier

01/2022- Current

●Engaged with customers to effectively build rapport and lasting relationships

●Prepared merchandise for the sales floor by pricing or tagging.

●Maintained customer satisfaction with quick and professional handling of product returns.

●Answered customer questions regarding sizing, accessories and proper care for merchandise.

●Completed orders and organized product deliveries to meet customer timetables.

●Provided positive first impressions to welcome existing, new and potential customer

●Loaded and unloaded merchandise using ladder

●Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

●Boosted sales by conferring with customers to evaluate purchase

●requirements and recommend best-fit company offerings.

●Solved customer challenges by offering relevant products and services.

●Achieved perfect attendance an on-time record

●Increased sales by offering advice on purchase and promoting additional products.

●Helped customers locate products and checked the store system for merchandise at other sites.

EDUCATION

Abraham Lincoln High School Philadelphia, PA

High School Diploma

06/2020

Manor College Jenkintown, PA

Associate of Science in Pre-Nursing

05/2022

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