Service Representative Customer

Melissa Skoog *** Mayflower Circle - Cartersville, Georgia 30120

470-***-**** ************@*****.***

I am a qualified professional with over 18 years of work experience in the Healthcare Industry by utilizing customer support service to maintain a well-organized department to exceed the expectations of the end user.

Core Skills

Excellent communication skills Works well under Pressure Works well with little or no supervision Works well in high volume atmosphere Plans, Organizes, and Priorities workload Collaborator Critical Thinker Agile

Proficient in Microsoft Windows (PowerPoint, Word, Excel, Outlook), Lawson, and Kronos

Work Experience

JTMR Consulting LLC Cartersville, Georgia- March 2021 – Current Business administration and Med office support operations duties as requested over a wide range of office and medical office responsibilities such as registration, check-in/out, scheduling, and billing.

Harbin Clinic Cartersville, Georgia - December 2017 - September 2020 Patient Service Representative for 15 Providers in Family Practice Medical Office

Check-in/Check-out Patient Billing/Coding

Assisted Doctors/Nurses with Triage of Nurse line Insurance Referrals

Took Orders for Patients’ prescriptions Scheduler

Posted Payments Assisted with the training of new employees

Floater

Echota Fabrics, Calhoun, Georgia October 2013 - February 2015

Account Representative - Administrative support for 7 Account Managers

Placed Orders, billing per Proforma Invoices, assisted with sales and shipping, scheduled Installers, booked flights, and provided customer service support.

Northeast Georgia Medical Center - Gainesville, Georgia - September 1997 - October 2012 Support Services Supervisor - Linen Services

Managed Day to Day Operations Submitted Invoices for Payment

Managed 30+ Offsite delivery Locations Coach and Counseling of Employees Employee Scheduling Payroll (Kronos) Conducted detailed analysis of workload Safety Training Liaison to Linen Distributor Timely Deliveries of Linen Supplies

Successfully Managed Monthly Budget Satisfactory Inventory Interacted with all levels of management Contract Negotiations Accomplishments

Developed the current linen delivery system to exceed customer service satisfaction.

Implemented a Time Management system to gauge and monitor employee performance.

Served on 2 Task Force teams with savings of $4M for the Organization.

Severed on an Employee Giving Committee (W.A.T.C.H.) to meet the needs of the community for 11 years, raising an average of $1M each year.

Education

Strayer University - Cobb County Georgia Campus - August 2008 - December 2011

Associate of Arts Degree - Business Administration

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