Data Entry Customer Service
Resume:
Katie Amber Elliott
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** CAREER SUMMARY: A motivated office professional seeking a position that will utilize, strengthen, and expand my skills, experience, and education. Over 10 years successfully providing an array of administrative and secretarial duties in a private and corporate office setting. Well-developed communication skills and exceptional organizational skills. Abilities to manage an abundance of obligations and meet deadlines, even under pressure. A positive personality as well as a strong passion for helping as many people possible. WORK EXPERIENCE
Shipt Shopper/Delivery December 2022 – Present
Self-Employed
Shopper/Delivery December 2022 – Present
LeafFilter Gutter Protection May 2016 – May 2022
Hudson, OH 1-800-***-****
Corporate Administrator November 2016 – May 2022
Update job statuses, pricing, and payment information for all offices as needed
Review and distribute sales information for all offices company wide as needed
Prepare and Distribute stats for all offices company wide as needed
Prepare spreadsheets for Year to Date information for all offices as needed
Communicate among other departments to ensure proper protocol of jobs needing updated as needed
Efficient with Microsoft Excel, Word, and Outlook
Log sales in excel and Review accuracy of contracts for previous day sales
Communicate with and provide support to Operations Managers and Project Managers for assigned offices
Review labor/material for jobs before sales and verify labor/material for installations upon completion
Prepare payroll for Operations Managers and Sales Representatives for the accounting department
Worked remotely from home
Corporate Job Builder May 2016 – November 2016
Excellent typing skills, Data Entry skills, Filing skills
Proficient with Microsoft Office
Utilize company owned CRM software and database software
Read contracts and Measure sheets to build jobs within company owned software
Organizational and Time Management skills
Kinship Caregiver August 2014 – July 2015
Cuyahoga Falls, OH 330-***-****
Caregiver to my Grandmother – Contact is Wendy Lewis
Preparation of food
Help with giving medication
Assist with walking – help with physical therapy
Multitude of tasks on a daily basis to assist with healthcare and quality of life Katie Amber Elliott
636 Viewpoint Ave.
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** Northeast Ohio Behavioral Health August 2010 – August 2014 Cuyahoga Falls, OH 330-***-****
Front Desk Receptionist/Intake Specialist
Microsoft Office and company software used on regular basis
Took over client satisfaction surveys for office manager
Answering multiple phone lines, taking and delivering of messages
Filing, copying, sending and receiving of faxes
Mailing of letters, releases, and other office material
Handling of records requests
Data entry of clients into company software
Check in/out at front window, Scheduling of clients
Complete initial intake of clients and assigned to appropriate counselors
Review client paperwork, Client Satisfaction Surveys
Record Subpoenas and notify proper parties
Handle all new intakes and referrals for Cuyahoga Falls office
Verify all client insurances, insurance precertification when required
Review all insurance and pricing with client
Collect all incoming money at Cuyahoga Falls office Jackson Hewitt Tax Service January 2010 – April 2010 Tega Cay, SC 803-***-****
Assistant Office Manager/Tax Preparer
Prepared individual tax returns
Assisted in managing of kiosk
Daily accounting, filing, and return management
Customer service and sales experience
Raised sales over fifty percent from previous year Ultra Tan August 2009 – December 2009
Fort Mill, SC 803-***-****
Sales/Cashier
Customer Service
Cash handling, cleaning of equipment and inventory
Meet weekly sales goals - sales of products and memberships
NC State certified tanning salon operator with honors Katie Amber Elliott
636 Viewpoint Ave.
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** Taco Bell January 2008 – August 2009
Rock Hill, SC 803-***-****
Shift Manager
Managed own shifts independently
Cash handling, deposits, daily numbers, inventory, etc.
Customer service (received award for excellent customer service)
Food Safety Certification
Cracker Barrel Old Country Store April 2003 – June 2006 Rock Hill, SC 803-***-****
Server/Expeditor/Hostess/Retail
Customer Service
Employee of the month
EDUCATION/CERTIFICATIONS
The University of Akron August 2013 – December 2016 Akron, OH 330-***-**** (paid fees and plan to re-enroll)
Dean’s List
President’s List Fall 2014
Member of the National Society of Leadership and Success since Spring 2014
Volunteered to speak with English as a Second Language (ESL) students Spring 2015
Competed in Speech competition April 2015
American Red Cross Valid May 9, 2014 – May 9, 2016 The University of Akron
Adult and Pediatric First Aid/CPR/AED certification
Plan to recertify
Notary Public License Commission expired May 14, 2018 State of Ohio, Resident of Portage County
Plan to renew
Jackson Hewitt Tax Service September 2009 – December 2009 Rock Hill, SC 803-***-****
Individual Tax Preparer Certification
Basic Income Tax Course 1,2, and 3
Katie Amber Elliott
636 Viewpoint Ave.
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** York Technical College August 2005 – May 2007
Rock Hill, SC 803-***-****
Word Processing Certificate/Office Systems Technology Program
President’s list twice, and Dean’s list twice
Maplewood Career Center August 2001 – May 2002
Ravenna, OH (330) 296 – 2892
Occupational Work Experience
Member of (VICA) Vocational Industrial Clubs of America Southeast High School September 1998 – May 2002
Ravenna, OH 330-***-****
High School Diploma
Member of (FCCLA) Family, Career and Community Leaders of America
Member of Glee Club
Yearbook – Pep Club page (photography, writing, compiling and editing) ORGANIZATIONS
Adult Learners (UAAL) August 2014 – December 2016
Akron, Ohio
Non-Profit Student Organization – contact is Laura Conley, Adult Focus, University of Akron
Vice President of UAAL
Assist in fundraising – completed a Dine for a Cause with Wendy’s
Request and collect donations
Assist in coordination of events
Assist in communication and technology
Membership drives
Katie Amber Elliott
636 Viewpoint Ave.
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** COMMUNITY SERVICE
Demand Equal Education for the Non-Traditional Student April 2014 Akron, Ohio
Started for the non-traditional student by Jacqueline Nemet
Helped organize and circulate a petition to advocate for non-traditional students at The University of Akron
Collected over 1,000 signatures
Spoke and presented to University Administration The Center of Hope October 2013
Ravenna, OH 330-***-****
Contact: Debbie Moore
Help prepare and serve lunch
Katie Amber Elliott
636 Viewpoint Ave.
Cuyahoga Falls, Ohio 44221
EMAIL: *******************@*****.*** PHONE: 330-***-**** REFERENCES
Jacqueline Nemet
University of Akron
Relationship: 8 years - Attended University of Akron together. University of Akron Adult Learners (UAAL) Linda McNamee
Taco Bell
******@*******.***
Relationship: 13 years - Boss
Jessica Morgan
Taco Bell
***********@*****.***
Relationship: 13 years – Boss
Jodi Todak
Taco Bell
*********@*******.***
Relationship: 13 years - Co-worker
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