Scrum Master Service Representative

AMALIA SOROKA, M.S

Miami, FL ***** • 786-***-****

ACCOMPLISHED THERAPIST

Scrum Master • Agile Coach • Strong Consultant • Case Manager

Proven Leader • Team Coach • Specialist • Patient Care

Active Listener • Servant Leader • Driven Mental Health Professional • Crisis Management

Implemented Agile as a Consultant • Utilize Knowledge of Psychiatric Terminology

WORK EXPERIENCE

Scrum Master, Remote 2017 – 2022

Consultant

●Servant leader accountable for guiding, coaching, teaching, and implementing Agile principles.

●Ability to remove impediments, problem solve, and a trained specialist in crisis and conflict resolution.

●Help product owner and development teams to self-organization and achieve customer satisfaction.

●Holding daily meetings, aiding during sprint planning, backlogs, and burndown charts.

●Experienced with Agile techniques, Kanban, and Crystal.

●Experienced with Jira, Asana, and Monday.

Chrysalis Mental Health, Fort Lauderdale, FL 2013 - 2016

Therapist

●Guided comprehensive in-home therapy and case management for a diverse group of clients.

●Built and sustained strong relationships with key partners and stakeholders.

●Serviced large caseload of patients ensuring proper care, active listening, and empathy.

●Utilized proven knowledge of the field to troubleshoot issues and concerns until reconciliation.

●Collaborated with a strong team to drive consistent communication.

●Educated clients on in-home techniques for therapy to assist with mental health.

Center for Families and Child Enrichment, Miami, FL 2011 - 2013

Crisis Stabilizing Therapist Case Manager

●Ensured comprehensive in-home therapy to a diverse group of couples, children, and families.

●Oversaw all document management, filing, and sensitive records as needed.

●Provided world class patient care in a professional and courteous manner.

●Planned comprehensive oversight of a variety of cases from creation through completion.

Weed and Seed/SAH/Preservation/Therapist, Homestead, FL 2010 - 2011

Program Director

●Directed comprehensive family consultants, Crisis Therapists, and Preservation Department.

●Ensured comprehensive support, supervision, and therapeutic techniques for families.

●Drove all document management for sensitive and confidential paperwork.

●Oversaw strategic vision, planning, and organizational effectiveness to drive growth.

Crisis Stabilizing Therapist-Case Manager (Promoted to Program Director) 2009 - 2010

●Cemented comprehensive therapy for a diverse group of children and families.

●Collaborated with a competent team to streamline operations.

●Tracked and maintained paperwork, documents, and filings as needed.

●Oversaw high profile caseloads, providing client service and relationship building.

Keter Behavioral Center, Miami, FL 2005 - 2009

Crisis Stabilizing Therapist-Case Management

●Coordinated and implemented 24-35 elderly patient caseloads.

●Demonstrated knowledge of psychiatric diagnoses, terminology, and intervention.

●Drove comprehensive paperwork, including Intakes, Admissions, and Chart Overviews.

Mae Walters Elementary School, Hialeah, FL 2004 - 2005

5th Grade Teacher

●Developed and implemented curriculum, course work, and testing for a diverse student base.

●Utilized proven knowledge of lesson plan development, and fostered a culture of learning.

●Tracked and maintained communications with parents, staff members, and administration.

Prior Experiences: American Express, Customer Service and Sales Representative; Select Comfort, Customer Service Representative

EDUCATION

Carlos Albizu University, Doral, FL

Doctorate’s Degree, Neuropsychology Expected 2023

Master’s Degree, Psychology 2009

Bachelor’s Degree, Psychology, magna cum laude 2005

TECHNOLOGIES, CERTIFICATIONS, AFFILIATIONS, LANGUAGES, & PROFESSIONAL DEVELOPMENT

Technologies: Jira, Scrum Wise, nTask, Atlassian

Certifications: Certification in Trauma-Focused Cognitive Behavioral Techniques 2012, Psi Chi National Honor Roll Society Award 2009, Certified Conflict Resolution and Crisis Management 2010, Active Listening Coach Certified 2010, Agile Scrum Master Certified 2022, Professional Scrum Master Certificate I 2022, Certified Scrum Master 2022, Author and Manifestation Coach 2016

Affiliations: Florida Psychological Association, American Psychological Association, Psi Chi, the National Honor Society in Psychology, Carlos Albizu Alumni, Miami Dade College Alumni

Professional Development: Completed courses in Credit Card Fraud, Legal Procedures, False Imprisonment, Evidence Investigations, Report Writing, Lawful/Unlawful searching, Testifying in Court, Internal theft, Bomb Threats, and Accident Prevention, Asset Protection of Florida

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