Customer Service Specialist
Resume:
Leslie Patton, BS
L.Patton
Experience
Medpace Reference Laboratories – Cincinnati, OH
Project Manager August 2022 – Present
Supervise all aspects of designated clinical protocol with accountability of meeting agreed timelines, budgets, and performance quality
Create and maintain Laboratory Manuals and other study-related documents
Develop and present clinical laboratory presentations at investigator meetings
Design specifications and monitors production of specimen collection kits
Serve as primary contact for client regarding all aspects of assigned protocol(s) Tangoe, Luxottica – Mason, OH
Sr. Client Success Lead December 2013 – August 2022
Managed and assisted in an extensive variety of projects, from pilot to launch stages
Led Telecom projects with the test and turn-up process, which consisted of deliverables
Worked with other project managers, IT engineers, and technical departments for business acceptance and other information
Viewed and documented current and future service level agreement assessments
Concentrated on the processes and investigations of technical problems as they occurred
Foresaw and created solutions as they related to the current and future business environment
Prioritized projects by the strongest impact
Contingent Network Services – Hamilton, OH
Lead Provisioning Coordinator July 2010 – December 2013
Led a team of four provisioning coordinators
Oversaw team members’ performance reviews and daily tasks
De-escalated complex technical issues while strictly adhering to all customer established deadlines
Wrote and proofread deliverables on projects
Managed all aspects of Secure Wide Area Networks (SWAN), including integration and logistics, deployment, and managing various SWAN infrastructures such as circuits, security, appliances, routers, switches, wireless devices, and other components found in large, multi-site networks
Oversaw the qualification, pricing, ordering, and installation of broadband services across the US from the local exchange carriers, ranging from asymmetric digital subscriber line cable, fixed wireless network, fiber internet, and T1 lines Time Warner Cable – Blue Ash, OH
Voice Service Specialist and Provisioning Coordinator August 2007 – April 2010
Provided comprehensive administrative support for account executives in the Business Class Sales Department by producing reports, including performing data analysis, preparing Microsoft PowerPoint presentations, and coordinating all aspects of meetings
Handled all customer service issues, including billing and collections in order to increase customer retention
Recruited and cross-trained 68 new hires within a three-year time period in various functional roles to meet company diversity objectives in a timely fashion Education
Indiana Wesleyan University – West Chester, OH
Bachelor of Science in Business Management December 2015 Computer/Other Skills
Microsoft Office applications
Other Training
23-AUG-2022
L.Patton
2
Six Sigma Foundation training certificate, LinkedIn Learning (2021 – 2022)
Project Management training certificate, LinkedIn Learning (2021 – 2022)
Transition from Waterfall to Agile Project Management training certificate, LinkedIn Learning (2021 – 2022)
Product Knowledge training certificate, LinkedIn Learning (2021 – 2022)
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