Service Representative Customer
Resume:
Nitosha D. Alston
Houston Texas 77072
Cell: 832-***-****
Home: 281-***-****
Email: *************@*****.***
Objective
To obtain a position rooted in providing top quality, friendly customer service and where my
skills will maximize company efficiency and profitability.
Work Experience
Allergan
Product Surveillance
Houston TX
September 2021 – March 2021
Duties included Completing different modules and test each day pertaining to breast implants.
Review excel spreadsheet and determine which breast complaints were considered reportable.
After carefully reviewing a record it was my responsibility to consider the record reportable or not to the FDA.
End Zone Sports Bar
Bartender/Waitress Houston TX
May 2021-Current
Duties include taking orders while delivering food and drinks.
Responsible to listen to the customer and take note on specific food or beverage asked for to ensure proper delivery.
Also was responsible for making alcoholic beverages ensuring of customers request.
Reed Elsevier Houston, TX
Billing Specialist May 2018 – May 2021
Duties are to handle order entry for new product roll-out by spot checking the exams and making note of any visual or auditory errors with the test.
Enter package quotes for each customer then electronically deliver the exam to the customers
Involved in workflow implementation (data transfer: paper to electronic) handling calculations
Work hand- in hand with co-workers on an as needed basis to assist with filing and scanning when needed
Cigna Health Spring Houston, TX
Customer Service Representative December 2017- March 2018
Duties were to take incoming calls and assist either elder or disabled members with questions or concerns they have concerning their insurance
Work hand in hand with Medicare and explain the different benefits that each member had
Look into each plan to help member decide which plans would be most suitable to their needs
Anthem Amerigroup Houston, TX
Health Program Representative September 2017- December 2017
Make outbound calls to members for children that have been adopted or placed as permanency assistance
Ask probing questions while completing screeners to ensure the child is getting the best possible care
Submit referrals to Case Management when determined that assistance is needed
Entrust Energy Houston, TX
Customer Service Representative September 2014 - May 2017
Address customer issue in timely accurate fashion
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Achieve customer satisfaction
Build customer loyalty by providing excellent customer service
General Dynamic Houston, TX
Customer Service Representative September 2013 - June 2014
Inbound/Outbound
Perform important work that contributes to the well-being of the customer
Accommodate the customer with completing an Application for the Market Place
Provide accurate and appropriate information in response to customer inquiries
Maintained up to date records at all times
Protocol Communications Houston, TX Customer Service Representative February 2013 - September 2013
Inbound/Outbound calls for multi-answering service phone company
Scheduling patients to correct physician or hospital due to medical emergencies
Manage and file every record to the appropriate account
Handle on calls each month to accommodate protocol appropriately
Houston,TX AAA Houston Towing Company July 2012 - January 2013
Receive inbound calls and transmit correct information to provide solution
Utilize radio, phone or computer to send trucks to appropriate locations
Ensure drivers stick to appointed arrival times and destination
Keep record of calls and maintain data input into computer system
Monitor route and status of driver to prioritize their schedule
Centralized Showing Service Houston, TX
Customer Service Representative December 2008 - June 2012
Making and receiving client phone calls in a high-volume call center
Scheduling residential real estate showing appointments for real estate agents
Prioritizing calls according to showing times and special restrictions
Providing high quality, efficient and friendly customer service to real estate agents and home sellers
Updating instructions and contact information in client files
Accurately providing secure information to real estate agents
Efficiently managing my time to accommodate high volume of calls
Education
Gulf Shores Academy Houston, TX
Graduated with general studies high school diploma, May 2005
Skills
Dispatch, Microsoft Works, Windows, Excel, Multi-line phone system, Scheduling software, Outstanding customer service skills.
Contact this candidate