Store Associate Customer Service
Resume:
Shanice Brown shaniceBrown
***** ********** **** *** **-A
Orlando Florida 32817
adt5ds@r.postjobfree.com
EXPERIENCE/ LEADERSHIP SKILLS
- Representative in Student Government Association(SGA)
- Dazzling Divas of Tampa Bay
- Section leader in my chorus class(alto)
- Captain of my cheerleading team in Jamaica for 5 years
- Was section leader in band class (trumpet)
- Shadowed and Recognized for Cosmetology ( D’Marie Institute formerly D’Marie school of Makeup Artistry located in Kingston, Jamaica)
- Manage clothing store located in my hometown in Jamaica and make sales internationally
- Work at the Don Cesar Hotel (hostess/ server) for different departments within the hotel
EDUCATION
August 2015-present; Senior- May 2019
Gibbs High School-850 34th St S, St. Petersburg, FL 33711 I am on track to graduate with a 3.9 GPA and I’ve had a principal's list at least three times through high school and the other times I would obtain honor roll every semester.
Pinellas County Center for the Arts(PCCA)
- Musical Theatre
Experiences Musicals/Plays
- Hunchback Of Notre Dame
- Museum
- Ain’t MisBehavin
January 2020-present: Senior- year 2023
University Of Central Florida- 4000 Central Florida Blvd, Orlando, FL 32816 I am currently majoring in integrated business and hoping to minor in music. EXTRACURRICULAR
ACTIVITIES/CLUBS
● Student Government
Association(SGA)
● Students Against
Destructive
Driving(SADD)
● Girlfriends Club
● Black Student Union
● Basketball Cheerleading
● National Honors Society
● College Reach Out
Program (CROPP)
AWARDS
● Honor Roll student
● Principal's list
● National Honors Society
● Certificate in Cosmetology
( D’Marie Institute formerly
D’Marie school of Makeup
Artistry located in
Kingston, Jamaica)
● Second runner up for
Homecoming Court (2017)-
Junior year
● The Mac J. Williams
Academic Excellence
Award
Work Experience
Doncesar Hotel (Davidsons Hotel)
3400 Gulf Blvd, Saint Pete Beach, FL 33706
Reason of leave: went to pursue colloge
- Sea Porch Restaurant as a head hostess. I was responsible for seating guests to assigned or preferred seating. We worked as a team in the whole restaurant so I also assisted with serving the guests when needed. From 1/10/2017-1/4/2020
- Maritana Restaurant as a hostess. This restaurant is a five diamond restaurant within the Don Cesar, a very professional work space, and so everyone was assigned seating per reservation and I was responsible for making sure everything was set up and guests were pleased. From
8/1/2017-12/31/2020
- Front Desk associate. I checked guests in and out the hotel. I take care of any events as well and made sure all their questions were answered. Dealt with a lot of customer service for 2 years. From 6/20/2018- 1/1/2020
YMCA Downtown Orlando
433 N Mills Ave
Orlando, Florida, 32803
Reason of leave: COVID-19 hit and program went on a break
- Counselor for the before and after school program at Hillcrest Elementary School in Orlando. Made sure all the kids within the program were entertained until they were picked up by parents Citi trends
1101 62nd Ave south
Orlando Florida 33705
Reason of leave: went back to college
- Store associate/ cashier and helped with customer service and sales for guests. Answered any questions customers might have over the phone and also helped them come up with designs and different styles that fits them.
Steak ‘n Shake
1700 university Blvd Orlando Florida,32817
Reason of leave: wanted to grow in another office field
-I was a manager at Steak ‘n Shake. I overseed every employee on my shift and I did every station to make the shift run smoothly and make sure everyone was satisfied
Modera Central
125 E pine st Orlando Florida, 32801
Reason of leave: too far from home
-Concierge at Modera Central which is a apartment Condo Complex. I check in the guests, sort all the mail that arrives, make sure everything is in place before and after shifts and everyone questions answered. Banfeild Pet Hospital
Vancouver, Washington
- I am a customer service for the wellness plan for Banfield pet hospital. I take calls remotely to answer any question that clients may have about the plan or their benefits or if they have to cancel. We set goals to save clients every day and make sure they know what their benefits are covered under the plan and how valuable the plan is to have for their fury friends.
All American Mobile detailing sales rep/scheduler
307 Cranes Roost Blvd Suite 1040 Altamonte Springs, Fl 32701
● I am a scheduler for mobile detailers that is worldwide and we also try to make the sale right away 24-7 in touch
850 E. Altamonte Dr. Altamonte Springs, FL 32701
● Customer service for New balance USA shoes. This job was remote and I was in charge of helping clients with finding shoes that they were interested in buying or even help them locate their package or filing a claim.
Women’s care florida -Patient Relations
1116 Lucerne terrace orlando, Fl 32806
● I am a patient relations employee at women’s care Florida which means I work at the front o ce where I check patients in and out and also schedule them for their next appointments. I also handle taking payments and dealing with customer service
● I am also a billing specialist that helps verify insurance and explain payments to customers and help resolve billing questions that patients might have
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