Administrative Assistant Customer Service

Susan Cordova

Tulare, Ca 559-***-**** *************@*****.***

Professional Summary

Motivated self sufficient individual with the soft and hard skills to time manage effectively to complete company goals and performance expectations. Dependable and committed individual with a strong adaptability skill set and committed to providing excellent customer service.

Skills

Microsoft Office Excel Office

Numerical Filing Multi-Line Phone System

Bilingual/ Bi-literate Spanish Great Customer Service Skills

Communication Active Listening

Experience

Sequoia Crush Club Volleyball Tulare September 2021 - Present

●Plan strategies and choose team members for individual games or sports seasons.

●Monitor the academic eligibility of student athletes.

●Counsel student athletes on academic, athletic, and personal issues.

●Analyze the strengths and weaknesses of opposing teams to develop game strategies.

●Coordinate travel arrangements and travel with team to away contests.

●Evaluate athletes' skills and review performance records to determine their fitness and potential in a particular area of athletics.

●Hire, supervise, and work with extended coaching staff.

Tulare Union High School Tulare July 2021 - October 2021

●Plan, organize, and conduct practice sessions.

●Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.

●Adjust coaching techniques, based on the strengths and weaknesses of athletes.

●Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.

●Contact the parents of players to provide information and answer questions.

●Arrange and conduct sports-related activities, such as training camps, skill-improvement courses, clinics, and pre-season try-outs.

●Explain and demonstrate the use of sports and training equipment, such as trampolines or weights.

Quality Paint and Body, Visalia January 2020 - December 2020 Front Desk Receptionist

●Keep a current record of staff members' whereabouts and availability.

●Take orders for merchandise or materials and send them to the proper departments to be filled.

●Hear and resolve complaints from customers or the public.

●File and maintain records.

●Receive payment and record receipts for services.

●Hear and resolve complaints from customers or the public.

●File and maintain records.

●Receive payment and record receipts for services.

●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

●Schedule appointments and maintain and update appointment calendars.

●Opening the shop every day.

Tulare County Health and Human Services Agency (CSET) Visalia May 2019 - December 2019 Administrative Assistant

●Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

●Establish work procedures or schedules and keep track of the daily work of clerical staff.

●Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

●Schedule and confirm appointments for clients, customers, or supervisors.

●Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Premier Auto Sales – Visalia January 2019 - April 2019 Sales Representative

●Monitor market conditions, innovations, and competitors' services, prices, and sales.

●Negotiate prices or terms of sales or service agreements.

●Quote prices, credit terms, contract terms, or fulfillment dates for services.

●Answer customers' questions about services, prices, availability, or credit terms.

●Compute and compare costs of services.

●Contact prospective or existing customers to discuss how services can meet their needs.

●Create forms or agreements to complete sales.

References:

●Maribel Ormonde Manager at Farmers Insurance 559-***-****

●Luz Sanchez Specialist at Tulare County HHSA 559-***-****

●John Flower Owner at Premier Auto Sales 559-***-****

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