PROFESSIONAL SUMMARY:

Highly organized, logical, process-oriented certified professional with about 1.5 years of experience in the Salesforce.com CRM Platform as Jr. Salesforce Administrator. Quick learner and collaborative mindset with willingness to work through problems and overcome shortcomings through hard work.

Well-rounded understanding of Salesforce.com CRM and its Development Life Cycle.

Knowledge of various SFDC applications covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

Knowledge in SFDC development using Apex classes and Triggers, SOQL, SOSL

Knowledge in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Knowledge in customizing Salesforce applications using to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Participated in Salesforce Lightning pages and implemented Lightning Component. Creating lightning pages using Web Component.

Knowledge of Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

Understanding of SaaS Business Model.

Knowledge of migrating data from legacy systems to Salesforce using Apex Data Loader.

Knowledge with Apex Language, Apex Trigger, Apex Class, Apex Test Methods,

Knowledge of working in teams implementing Agile Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Workflow & Approvals, Dashboards,

Salesforce Tools

Apex Data Loader

Languages

Apex

Database

MS Access, and MySQL

Operating Systems

Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008, MVS

PROFESSIONAL EXPERIENCE:

Client: SG Consulting, Texas Jan 2021 - Present

Role: Jr. Salesforce Administrator

Worked closely with small development team to enable business processes using SFDC

Created Custom Objects and fields for transactional and contractual information.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic

Worked in Salesforce customization in areas like Custom apps, Custom object, Fields, Record Types, Page layouts, Formula Fields, Junction Objects, Master-Details relationship, and lookups.

Handled various administrative tasks, such as User Creation, Activation and deactivation, Picklist, Managing Profile and Permission Sets, and configuring Roles/hierarchy and sharing settings for all Record level access.

Configured and maintained user security permissions in compliance with organizational needs

Handling production issues and discussing with team and resolving day to day issues.

Worked with team on automating the business process using Workflow and Flows.

Knowledge of apex coding and Triggers.

Used Flows wherever possible to avoid writing complex apex functions or triggers.

Entering data and Creating Dashboards as per management requirements

Creating pie chart reports for senior members of salesforce team.

Helping with troubleshooting user issues.

Learning Salesforce development as part of continuing education and working on getting salesforce developer certification this year.

EDUCATION:

Bachelor of Science in (Chemistry) from Marathwada University. India

Master of Social Work (MSW) from Amaravati University. India

CERTIFICATIONS:

Salesforce Force.com Certified Administrator

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