Objective: To obtain a Customer Service Representative position utilizing skills acquired through experience.

Thelma Mason-Grant

**** ****** ****** *******

Kennesaw, GA 30314

404-***-****

adt5ba@r.postjobfree.com

Skills

• Professional level of Microsoft Office programs and Medisoft

• Advanced knowledge of medical billing, coding and terminology

• Typing speed of 60 WPM

• Fast learner and self-starter

• Office Manager

• Microsoft Office 2005/Windows XP

• Records Management

• Vital Signs

• Medical Ethics & Law

• Written Communications

• Pharmacology

Work Experience

Sertec Corporation

February 2017- October 2022

Intake/EFR Specialist

Intake for insurance claims and Absence Reporting for several companies.

Allied Universal Security Services

May 2016- 2017

Utility Officer

Utility Officer for Scad College, Work all posts and also all the shifts.

Global Employment Services

February 2016-March 2016

Benevis Customer Service Rep.

Scheduled dental appointments for existing and new patients.

Chase Source Staffing Houston,TX

Mail Order Delivery

Assisted medicare patients with ordering medication and went over insurance information. October 2015- February 2016.

Hire Dynamics Buckhead, GA

Customer Service Rep

Troubleshoot and dispatch for clients with technical software issues for computer devices. July 2015- October 2015.

Comcast Alpharetta, GA

Telesales Rep

Contact current customers of Comcast and offer promotions. June 2015- July 2015

CCI Norcross, GA

Customer Service Representative January 2015-February 2015

Temporary assignment assisting the customers with purchasing and downloading software for Turbotax. Also directed the customer to the correct department if needed tax advice or tax support.

Procore Solutions,Marietta, GA

Customer Service Representative January 2014- November 2014

• Assisted with taking payment information

• Answered basic billing questions and inquiries regarding reporting outages.

Donnelly Communications Atlanta, GA

Order Processor (Temporary) November 2013-January 2014

• Processed orders for major retailers

• Answered phone inquiries on products for Coach Factory

Ashton Staffing Kennesaw, GA

Dietary Worker August 2013- Present

• Assist the cook in preparing and serving food for elementary school children

• Maintained a clean and orderly work environment

Alorica (Verizon Wireless/ Benefeds) Kennesaw, GA

Customer Service Representative November 2012- June 2013

• Enrolled customers for dental and vision insurance

• Assisted customers in transferring phone services in their own names

IRT Mirmar, FL

Customer Service Representative November 2010-October 2012

• Provided information in a call center environment assisting customers with trouble shooting, bill payment, and sales for T-Mobile

Ryla Telesales Kennesaw, GA

Customer Service Representative October 2008- October 2010

• Assisted customers in resolving customer issues and complaints, bill payment and sales for AT&T

Volunteer Experience

Girls, Inc. Marietta, GA

After-School Program Assistant August 2007- June 2009

Education

Medix School Marietta, GA

Medical Office Administrative May 2007-June 2008

Chattahoochee Technical College Marietta, GA

Criminal Justice January 2004- January 2005

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