Store Manager Customer Service
Resume:
Reseda, CA. *****
******************@*****.***
Melissa Raquel Espinoza
Customer-Oriented Store Manager experience in Finance operation, sales, and service team leadership and profitability strategies.
SKILLS
Bilingual(Spanish and English), Team Management, Interviewing, Hiring, Training, Promoting, Customer Service, Payroll,POS,ADP,Business Analysis,Budgeting, Strategy Planning, Profit & Loss, Loss Prevention, Sales, Marketing, Negotiation.
EXPERIENCE
Speedy Cash Loans, Reseda,CA — Senior Assistant Manager March 2022 - PRESENT
● Assist Store Manager with taking checks to bank, store audits,ordering office supplies, Evaluate, Examine, and process loan applications.
● Observe transactions and provide constructive criticism to employees.
● Respond to customers inquiries and complaints in a timely manner. Speedy Cash Loans, Van Nuys, CA — Store Manager
October 2008 - August 2021
● Oversaw POS operations and Cash Management, Bank deposits.
● Created monthly Business Reviews utilizing our P&L’s, created goals & incentives to motivate staff, used strategy planning to budget and meet goals, ensured staff followed proper state compliance regulations.
● Strengthened workflow productivity by hiring, firing, and managing and developing top talent.
● Implemented succession planning by training & developing 15 associates into leadership roles.
● Monthly Marketing, visit competitors and business areas around my store in order to bring in revenue and build business relationships.
● Resolved customer problems by investigating issues, answering questions, and building rapport.
● Review, evaluate prior day loan applications, ensure the store is always looking in excellent condition,
EDUCATION
Canoga Park High School, Canoga Park, CA — High School Diploma Graduated June 2002
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