Project Management

Results-driven project manager with robust experience developing effective EHR and healthcare systems technology solutions. Skilled in evaluating existing IT infrastructures to analyze business system requirements and to validate capability definitions with the appropriate stakeholders. Experienced with delivering solution configuration and end-user training that drives adoption and satisfaction. Adept at multi-project management and adhering to project budget and timelines.

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Career Experience

Customer Care Associate

(Temporary position allowing me to work from home while caring for Aunt during Covid 19 Quarantine)

TELEPERFORMANCE (TP) / ANN TAYLOR, REMOTE - SUMMERFIELD, NC 2019 to 2021

Working Remotely from home answering incoming calls regarding Merchandise purchased from one of six Brands, including Ann Taylor and Loft, as well as assisting Customers with All Rewards program, web site issues and financial issues.

●Primary role, “Make It Right” for the Customer, presenting a one-call solution.

●Used eleven different Programs concurrently.

EHR Vendor Manager/Laboratory Tests

LABCORP, BURLINGTON, NC 2018 to 2019

Served as the sole point of contact to assist all members with EHR related functions. Established accountability for keeping projects on track and team members informed.

●Monitored existing contract specifications to ensure accurate data transmissions were in the correct HL7 field, enabling the correct information to process in the appropriate fields.

EHR Vendor Manager

QUEST DIAGNOSTICS, GREENSBORO, NC 2017 to 2018

Streamlined laboratory testing functions for EHR software for vendors. Interfaced with vendors to understand their needs for specific software functionality needed to optimize operations.

●Promptly responded to addresses laboratory testing related issues while serving as the sole point of contact for EHR vendors.

●Facilitated operations by bridging the communication between EHR developers and EHR users in the lab.

Product/Project Manager /’EXA’ EHR

VIZTEK, GARNER, NC 2014 to 2017

Project Manager for flagship EHR Module for EXA Interoperable Suite of EHR, RIS and PACS software. Followed Software Development Lifecycle from inception through Production release, installation, and support. Entailed all-encompassing position as Project Manager, Support, Enhancements and Client Satisfaction purveyor.

●Software used: AutoTask, Bugzilla, TeamViewer, Google Docs, SalesForce, and MS Office.

Project Manager/New Medical Implementation

ATLAS DEVELOPMENT, CALABASAS, CA 2010 to 2013

Leveraged expertise operating in large scale Laboratories, Hospitals, Outreach Clinics and Patient Service Centers while working remotely. Defined projects scopes to be present for client approval. Created and implemented solutions to remedy failure notifications and conducted extensive testing of data transference. Additional duties consisted of translating and troubleshooting HL7 data during testing and configuration and loading ICD 9 diagnosis codes into models.

●Spearheaded the management of all new development Interfaces for Sonic Labs and ARUP as well as Atlas’ new ‘mobile solutions’ Interfaces.

●Improved staff proficiency with Atlas LabWorks and MD Bridge by conducting on-site training.

●Governed the full project t lifecycle from inception to post-live support completion.

●Expertly managed 5-7 projects concurrently depending upon project/s complexity.

Sr. Project Manager – EDI Implementation Specialist

LABCORP – HIGHMARK, INC. – RALEIGH, NC 2006 – 2010

Managed large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans. Managed up to 45 projects concurrently depending upon bandwidth. Translation and troubleshooting HL7 data during testing and configuration.

●Managed connectivity and data migration for Allscripts clients located in 600 facilities nationwide within tight deadline window.

●Led new EMR implementations of Multi-Vendor/LabCorp Bi-Directional and Uni-Directional Interfaces. Designed and launched “pre-load” training clinics, optimized training documentation prior to go-live and provided post live support for clinicians and support staff.

●Analyzed HL7 specifications in comparison to HL7 clinical submissions to identify and correct issues in electronic data transmissions for lab tests and reports.

●Performed role of EDI, Developer and PM to enable ‘single point of contact’ for LabCorp with Allscripts ProEHR migration team. Managed team of 8 to assist in Allscripts migration.

●Documented workflows and executed comprehensive training plan to medical staff to enable EMR usage, increasing revenue by expanding accessibility to orderable lab tests.

●Managed remote installation and verification of connectivity from client site to LabCorp via VPN/ASP/TCPIP and Hypersend models over varied Windows server platforms. Reviewed documentation for validity/completeness. Authored overall project documentation.

●Transformed processes/toolsets of geographically dispersed units (including offshore resources) into a cohesive, standardized set of solutions that elevated efficiency and accuracy.

●Gathered and assessed needs from internal business units; created custom solutions to resolve issues and developed functional specifications for IT group.

Additional Career History:

Project Manager, INSIGHT GLOBAL - RALEIGH, NC

Software Specialist, NC PORTS AUTHORITY – WILMINGTON, NC

Flight Attendant, USAir – Pittsburgh, PA/Charlotte, NC

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