Service Agent Customer

ALESIA C. HENRY

**** ********* ****. ***. ***, Jacksonville, FL 32277

******.*****@****************.***

EXPERIENCE

JUNE 2017 – PRESENT

CUSTOMER SERVICE AGENT

DENTAQUEST

Serves as a resource and provider support from members and provider office answering questions related to inbound calls pertaining to claims, authorizations, complaint, grievance and appeals. Submit computer issues for members and providers to IT Department. Interact with other departments for other inquires, including provider relations, finance, and memberships, claims releases and extensions.

FEBRUARY 2006 – 2017

CUSTOMER SERVICE AGENT

INTERVAL INTERNATIONL

Monitored updated and satisfied all incoming calls for timeshare reservations, conducting system searches via internet, airline, hotels and car rentals experience. Maintain verbal communications with clients receiving over 75 calls per day by processing maintaining and supervising account billing through documentations.

EDUCATION

American Intercontinental University

Bachelors of Science

Criminal Justice in 2008. GPA 3.44

Business Administration

Associates in Arts in 2007

GPA 3.14

SKILLS

Problem solving skills, apply deductive logical reasoning and make independent decisions. Expertise in customer needs, assessment and meeting quality standards for services. Advance skills in Microsoft Words, Excel, PowerPoint and Outlook. 75 wpm. 2

SKILLS

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ACTIVITIES

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