Nurse Practitioner Customer Service

TONY O. ORAFUNAM

BSC, BSN, MSN, RN-BC, PMHNP-BC

**** ******* *****, *********, ** 76063.

PHONE: 972-***-**** EMAIL: ********@*****.***

Career objective: To secure a position as Advanced Psychiatric and Mental Health Nurse Practitioner (PMHNP) in an outpatient and/or remote medication management setting that is client-centered and promote compassionate and culture- sensitive patient care while providing an enabling environment for growth and career advancement. Education

Academic

• Master of Science in Nursing (MSN) in pursuit of PMHNP – University of Texas in Arlington – In progress,

• Bachelor of Science in Nursing (BSN) – University of Texas in Arlington (December 2016)

• Associate Degree in Nursing (ADN) - El Centro College, Dallas. (December 2012). Vice President –Northlake Students Nurse Association (SNA).

• Bachelor of Science in Business Administration (BSC) - University of Lagos, Nigeria. 1993-1997. Business management major. Vice-President of University Students Union government. Work Experiences

Advanced Practice Registered Nursing (APRN)

• Psychiatric and Mental Health Nurse Practitioner (PMHNP-BC) (Precepted 1-year clinical rotation/experience, and 3 months psychotherapy clinical rotation/experience)

• Intouch Psychiatric Consultants, Mansfield TX (Medication management) – August 2021 to July 2022).

• Mind Above Matter, Arlington TX (Psychotherapy) – May 2022 to August 2022 Advanced Practice Skills – Medication management (Lifespan) and Psychotherapy (Adolescents and Adults)

• Precepted 60-minute client initial assessment, remotely, via HIPAA-compliant video

• Precepted 15 to 20-minutes follow-up medication management via HIPAA-compliant video

• Utilization of appropriate assessment and diagnostic tools/resources to narrow to client’s specific disorder Registered Nursing (RN)

• Registered Nurse (RN II): Mansfield Methodist Medical Center- Medsurge/Neuro/Telemetry –Feb. 2016 – Present

• Registered Nurse (RN II): HealthTrust Health Solutions (HCA Hospitals) Medsurge/PCU - October 2014-June 2019

• Registered Nurse (RN): Las Colinas Medical Center, Irving - Medsurge/PCU – Aug. 2015 –Feb. 2016

• Texas Health Resources (Presbyterian Hospital) Dallas – GI Unit – August 2014 to Feb 2015

• Registered Nurse (RN): Medical Center, Arlington - Medsurge/Oncology - Feb. 2013 –Aug. 2014 Special Skills -Nursing

• Bedside care of patients with sub-acute, acute, and severely acute conditions

• Care of Stroke patients with focus on NIHSS protocol

• Specialized care of patients requiring infusions of highly potent medications, including chemotherapy

• Unmatched rapport and effective communication with management, peers, patients, and family members

• Provision of culture-sensitive care and helping patients maintain their independence through effective teaching.

• Maintained cooperative relationship with peers and subordinates and effective interdisciplinary communication for continuity of patient care.

• Up to date in knowledge, tools and skills required to remain effective in the delivery of patients’ healthcare needs.

• Special Committees membership/leadership

Retail Management

Assist. Store Manager; AT&T Mobility Inc, Grapevine, TX. August 2000 - August 2011. Special Skills

• Training and development of professional sales team including goal setting, coaching and performance evaluation.

• Sales execution to meet/exceed monthly/quarterly/yearly revenue targets, and customer service and handling escalations to enhance purchase experience.

• Helped to build employee motivation via weekly training/sales rally and authored several initiatives/strategies to increase store sales performance.

• Ensured that store appearance met company/market standards and verified the accuracy of daily revenue/discount reports and bank deposits.

• Monthly inventory count and maintenance of proper inventory controls and excellent audit outcomes and supervised seasonal merchandising that helped to increase sales.

• Compliance with company/store non-negotiable standards and helped in ensuring the company achieve its strategic imperatives.

• Recipient of multiple certificates of achievement and trophies with company-paid luxury trips for sales performance

Certifications

• PMHNP-BC, RN- BC

• BCLS – Expire July 2024, ACLS - Expire May 2023

Hospitals Software expertise

• *ICA-Notes *EPIC *Meditech * CareConnect *Others Interests: Health promotion and fitness. Global news and global cultural awareness. Community leadership.

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